Overview
Work History
Education
Certification
Languages
Accomplishments
Affiliations
Timeline
SeniorSoftwareEngineer

Jeannette Quintanilla

Hagatna,Guam

Overview

37
37
years of professional experience
1
1
Certification

Work History

ADJUNCT INSTRUCTOR

University of Guam
Mangilao, Guam
08.2019 - Current
  • Instruct Post-Secondary courses specifically, FY101 / ID180 – Introduction to College Life
  • Instruct curriculum on 7 Habits of Highly Effective College Students by Covey
  • Conduct curriculum lectures and instructions
  • Organize and facilitate group discussions and exercises
  • Provide audio / visual and guest speaker presentations
  • Create and administer quizzes and examinations
  • Maintain attendance records and academic grades for students
  • Communicate with students by coordinating meetings to address academic issues.

ADJUNCT INSTRUCTOR, Social Sciences

Guam Community College
Mangilao, Guam
01.2018 - Current
  • Instruct Post-Secondary courses such as Introduction to Sociology (SO100), Introduction to Criminal Justice (CJ100); Introduction to Psychology (PY100); Personal Adjustment (PY100); Interpersonal Relations (PY125); Pacific Cultures (HU120); and Juvenile Justice course curriculum
  • Administer examinations according to academic policy
  • Conduct curriculum instruction through classroom lectures, discussions, audio presentations, and guest speakers
  • Maintain attendance records and grades for participation, tests, and assignments
  • Communicate with students by holding office hours, to address concerns and schedules.

RADIO ANNOUNCER (DJ) (Part-time) / Sales

Inter-Island Communications (KSTereO, 95.5FM & 102.9FM KISH)
Nimitz Hill, Guam
07.2012 - Current
  • Work hours include weekends and swing shifts
  • Communicate orally with the general public by announcing Public Service Announcement (PSA), weather updates, and current events, telephone inquiries
  • Abide by Federal Communications regulations and radio station policies
  • Independently in a studio, play formatted music, commercials, and syndicated programs
  • Operate technical communications equipment.

SENIOR PROBATION OFFICER (Adult Section, Intake)

Judiciary of Guam (Superior Court of Guam)
Hagatna, Guam
01.2018 - 12.2020
  • Supervise over (250) adult probation clients on post-judgment probation on my caseload
  • Collect, analyze, and evaluate information to compose and file disposition/Pre-Sentence reports, home study reports, progress reports, Violation of Court Order reports, Informational, and other Court reports
  • Prepare in writing Pre-Sentence Investigation Reports for Sentencing Hearing of clients
  • Apply case work principles, practices, methods, and techniques of probation work related to court procedures such as using Evidence-Based Practices and Strength-Based concepts
  • For example, Risk Assessment Tools and Drug and Alcohol Screening Tools
  • Apply local and federal statutes and laws on Guam and as it affects probation work and programs such as enforcing clientele conditions such as community service, fines and fines, and other sentencing guidelines by statute and or court orders
  • Conduct investigative work in case management and researching client case
  • Analyze and interpret case records and make logical sound recommendations to the Court using the best course of action such as surveillance and Court case management
  • Supervise client gathering and recording concise histories, summaries, and other correspondences and records
  • Maintain records and submit oral and written reports
  • Able to evaluate operational effectiveness and recommend/implement changes in policies and procedures to improve effectiveness such as case processing
  • Able to supervise and evaluate job performance and subordinates as needed or upon request
  • Analyze and identify training needs and develop and implement training programs as needed
  • Establish more than satisfactory working relationships with subordinates personnel, fellow officers, superiors, and especially Judges
  • Apply good skill in safe operation of a motor vehicle, able to operate manual drive
  • Skilled and proficient in the use of firearm, active-shooter training and techniques of officer survival
  • Search, apprehend, and detain clients in violation of their conditions of probation whereby I read Miranda Rights and transport the clients
  • Interview probationers at Hagatna Lockup, their families, victims, and interested parties to acquire family and client background information as needed
  • Conduct random day or night home visits and surveillance on clientele to ensure compliance with Court orders
  • Collaborate and attend meetings with Child Protective Services, Guam Police Department, and other related service agencies to meet clientele needs
  • Independently prepare, type, send facsimiles, and file petitions, Affidavits, and other memorandum for Court Proceedings
  • Document and record all contact and relevant information in chronological form in client files via the JustWare computer
  • Schedule and coordinate Court Calendar daily for assigned caseload
  • Attend clientele Court proceedings such as Magistrate Hearing, Change of Plea, Progress Hearing, Sentencing, and other Court Proceedings
  • Communicate orally and in writing to provide recommendations for client disposition
  • Serve documents such as summons, Order to Show Cause, and other Court documents
  • Operate administrative equipment (typewriter, computer- Microsoft Word/ Word Perfect, calculating machine)
  • Administer random Urinalysis Drug and Alcohol Testing on adult clients
  • Counsel clients who are before the Court
  • Perform court duty, After hours operations, Lock up duty
  • Able to create and manage operational budget and identify operational needs
  • Conduct Community Outreach Presentations at the University of Guam (Criminal Justice courses)
  • Met P.O.S.T
  • Standards (employed at Probation Division since 1993).

SENIOR PROBATION OFFICER (Pre-Trial Section)

Judiciary of Guam (Superior Court of Guam)
Hagatna, Guam
05.2015 - 01.2018
  • Supervise over (170) adult probation clients on Pretrial release on my caseload
  • Collect, analyze, and evaluate information to compose and file disposition/Pre-Sentence reports, home study reports, progress reports, Violation of Court Order reports, Informational, and other Court reports
  • Apply case work principles, practices, methods, and techniques of probation work related to court procedures such as using Evidence-Based Practices and Strength-Based concepts
  • For example, Risk Assessment Tools and Drug and Alcohol Screening Tools
  • Apply local and federal statutes and laws on Guam and as it affects probation work and programs such as enforcing clientele conditions such as community service, fines and fines, and other sentencing guidelines by statute and or court orders
  • Conduct investigative work in case management and researching client case
  • Analyze and interpret case records and make logical sound recommendations to the Court using the best course of action such as surveillance and Court case management
  • Supervise client gathering and recording concise histories, summaries, and other correspondences and records
  • Maintain records and submit oral and written reports
  • Able to evaluate operational effectiveness and recommend/implement changes in policies and procedures to improve effectiveness such as case processing
  • Able to supervise and evaluate job performance and subordinates as needed or upon request
  • Analyze and identify training needs and develop and implement training programs as needed
  • Establish more than satisfactory working relationships with subordinates personnel, fellow officers, superiors, and especially Judges
  • Apply good skill in safe operation of a motor vehicle, able to operate manual drive
  • Skilled and proficient in the use of firearm, active-shooter training and techniques of officer survival
  • Search, apprehend, and detain clients in violation of their conditions of probation whereby I read Miranda Rights and transport the clients
  • Interview probationers at Hagatna Lockup, their families, victims, and interested parties to acquire family and client background information as needed
  • Conduct random day or night home visits and surveillance on clientele to ensure compliance with Court orders
  • Collaborate and attend meetings with Child Protective Services, Guam Police Department, and other related service agencies to meet clientele needs
  • Independently prepare, type, send facsimiles, and file petitions, Affidavits, and other memorandum for Court Proceedings
  • Document and record all contact and relevant information in chronological form in client files via the JustWare computer
  • Schedule and coordinate Court Calendar daily for assigned caseload
  • Attend clientele Court proceedings such as Magistrate Hearing, Change of Plea, Progress Hearing, Sentencing, and other Court Proceedings
  • Communicate orally and in writing to provide recommendations for client disposition
  • Serve documents such as summons, Order to Show Cause, and other Court documents
  • Operate administrative equipment (typewriter, computer- Microsoft Word/ Word Perfect, calculating machine)
  • Administer random Urinalysis Drug and Alcohol Testing on adult clients
  • Counsel clients who are before the Court
  • Perform court duty, After hours operations, Lock up duty
  • Able to create and manage operational budget and identify operational needs
  • Conduct Community Outreach Presentations at the University of Guam (Criminal Justice courses)
  • Met P.O.S.T
  • Standards (employed at Probation Division since 1993).

DRUG COURT COORDINATOR (Juvenile Drug Court)

Judiciary of Guam (Superior Court of Guam)
Hagatna, Guam
12.2001 - 05.2015
  • Supervise fifteen (15) Juvenile Drug Court (JDC) Personnel; seven (7) full-time probation employees and eight (8) part-time contractual therapist employees
  • Oversee about (300) juvenile probationers on supervision throughout the year
  • Work with judge(s), prosecutors, defense counsels, law enforcement personnel and other stakeholders to develop and implement substance use and abuse program/process to meet the needs of clients and insure compliance with court orders
  • Oversee probation (Juvenile Drug Court) supervision of clientele to enhance public safety for the community
  • Apply and practice the professionalism of probation and Juvenile Drug Court
  • Develop and implement program components with treatment, case management, and JDC overall operations
  • Craft, develop, and implement policy and procedure, work standards for the Juvenile Drug Court Section
  • Plan, direct, and monitor administrative JDC operations
  • Communicate correspondences, meetings, case management, and court related functions
  • Monitor subordinates’ work flow to insure timely management of caseload
  • Conduct case audits of subordinate work
  • Conduct staff meetings, staffing prior to court hearings, and special events meetings
  • Conduct stakeholders meetings, both quarterly and monthly
  • Evaluate Juvenile Drug Court procedures and process for efficiency and effectiveness to maintain quality standards and minimize potential for liability
  • Supervise and evaluate subordinates for work productivity with adherence to policy and procedures
  • Counsel subordinates as needed relative to code of conduct, policy and procedures, and work productivity
  • Craft employee performance evaluations and administrative actions as needed
  • Discuss and work with employees to address and resolve issues relative to normal, unusual, or complex cases, situations, and events
  • Develop and implement training schedules for drug court personnel
  • Review recruitment and selection of new employees and interns for the section
  • Plan, develop, and implement work assignments
  • Develop and implement department policies and procedures consistent with the Judiciary of Guam policy and best practices for probation and drug court
  • Procure supplies and program needs
  • Prepare, submit, and manage annual budget requests
  • Prepare and submit testimonials in budget hearings or legislative hearings
  • Monitor and approve expenditures with consideration to fiscal limitations
  • Research, evaluate, and apply for various grants and other alternative funding
  • Craft, submit, and manage at least four (4) federal grants (JDC / G.R.E.A.T.) in the section
  • Act as the liaison and local authority on juvenile drug court issues
  • Develop and coordinate community resources such as services in the criminal justice system, mental health and drug and alcohol abuse counseling to benefit juvenile offenders and avoid service overlaps
  • Participate on advisory committees such as the PEACE project; G.R.E.A.T
  • Program; Micronesia Youth Services Network (MYSN); and JDC
  • Plan, coordinate, and provide news releases in collaboration with the Court leaders and stakeholders such as private sector and public agencies, and other organizations
  • Conduct presentations to more than (700) students annually on the G.R.E.A.T
  • Program curriculum
  • Facilitate and speak at G.R.E.A.T
  • Program Graduations
  • Present and conduct all JDC Graduations
  • Present and speak before large audiences relative to JDC / Probation / G.R.E.A.T
  • Career Day / Partnerships
  • Instruct psycho-educational substance abuse curriculum
  • Coordinate life skills workshops
  • Provide media and information to the community for Drug Court awareness
  • Coordinate and facilitate sports events for the Program
  • Write-up competitive grants to fund the drug court program
  • Prepare and submit budget details and worksheets annually
  • Prepare quarterly reports for the federal grant program manager
  • Administer drug and alcohol testing on clientele
  • Compile data and statistics
  • Research and develop treatment modalities for the Program
  • Prepare timesheets and verify staff hours of work for payroll
  • Prepare memorandum and work requests
  • Establish and maintain harmonious working relationships with subordinates and all partners such as the U.S
  • Attorney’s Office, Drug Enforcement Administration, ATF, Guam Chamber of Commerce, Sanctuary Incorporation, and other organizations
  • Manage the JDC Program and respond to the JDC Judge and team.

SENIOR PROBATION OFFICER (Juvenile Section)

Judiciary of Guam (Superior Court of Guam)
Agana, Guam
02.1993 - 12.2001
  • Supervise (100) juvenile probation clients on my caseload
  • Supervise at times (8) probation officers in the absence of my supervisor
  • Prepare and audit payroll records in the absence of my supervisor
  • Collect, analyze, and evaluate information to compose and file disposition reports, home study reports, progress reports, restitution reports and other Court reports
  • Search, apprehend, and detain juveniles in violation of their conditions of probation whereby I read Miranda Rights and transport the juvenile to youth detention
  • Interview probationers, their families, victims, and interested parties to acquire family and client background information and restitution claims
  • Conduct random day or night home and school visits and surveillance on clientele to ensure compliance with Court orders
  • Collaborate and attend meetings with service providers such as the Department of Mental Health and Substance Abuse, Inafa Maolek Mediation Services, Child Protective Services, and other related service agencies to meet clientele needs
  • Independently prepare, type, send facsimiles, and file petitions for Beyond Control, Affidavits, and other memorandum for Court Proceedings
  • Document and record all contact and relevant information in chronological form in client files via the AS400 computer
  • Schedule and coordinate Court Calendar daily
  • Attend clientele Court proceedings and case management meetings
  • Communicate orally and in writing to provide recommendations for client disposition
  • Serve documents such as summons, Order to Show Cause, and other Court documents
  • Coordinate with proper off-island treatment or probation authorities to request for courtesy supervision or treatment services for clientele
  • Operate administrative equipment (typewriter, computer- Microsoft Word/ Word Perfect, calculating machine)
  • Transport clientele to off-island facilities
  • Investigate and inspect all restitution claims by victims by retrieving price quotations and verifying losses
  • Administer random Urinalysis Drug Testing on adult and juvenile clients
  • Counsel juveniles who are also not before the Court for crime prevention and outreach; advising on the Juvenile Justice process, parent / child responsibilities, and so forth
  • Assist in planning and supervising youth events such as Youth Camp, Career Day, Island Clean Up Program, Isla Softball Program, and Drug and Alcohol Counseling
  • Plan, promote, implement, and evaluate Youth Camp 1996 to include a one week program plan and sport competitions
  • Plan and propose to implement Alternative Education Program
  • Co-facilitate oral presentations for outreach on crime and delinquency prevention at Guam private and public school systems
  • Present and co-facilitate Anger and Stress Management curriculum to at-risk students at public and private schools
  • Operate and maintain a 9MM Sig Sauer P228 firearm and mace spray, receiving biannual firearms certification and mace training
  • Actively participate in on and off-island training such as firearms training, basic officer survival training, first aide training, conflict resolution, and train-the-trainers.

LEGISLATIVE AIDE I

Guam Legislature
Agana, Guam
01.1993 - 02.1993
  • Conduct research focusing on Environmental Waste and Youth Programs
  • Interview Mayors, school personnel, Environmental Protective Agency personnel, and other concerned parties, noting and relaying community issues
  • Organize my findings to present to the Senator for further discussion and action taken
  • Research and edit various legislative bills under the direction of my supervisor
  • Actively attend meetings and public hearing held at the legislature
  • Worked closely with the general public and other legislative offices.

FRONT DESK CLERK

Apusento Gardens
Chalan Pago, Guam
06.1991 - 08.1991
  • Perform duties that include customer service and relations
  • Entertain customer inquiries and complaints
  • Input and audit billing, room occupancy, and payment data in computer
  • Operate and balance a cash register for receiving rental, laundry services, and long distance telephone payments
  • Operate a PBX telephone machine, receiving and transferring calls accordingly
  • Operate administrative equipment such as facsimile, photocopy machine, and computer.

CUSTOMER SERVICE / SALES REPRESENTATIVE

Service Merchandise (Part-time, Nights/Weekends)
Buena Park, California
01.1990 - 05.1991
  • Learn product information to assist customers
  • Promote products and customer options
  • Promote sale items and new arrivals of merchandise
  • Provide customer service via in-store and telephone
  • Operate cash register and balance cash daily.

CUSTOMER SERVICE REPRESENTATIVE III (TELLER III)

Union Bank
Cypress, California
08.1989 - 05.1991
  • Communicate with commercial customers, building rapport, business relations, and advising on bank procedures and policies
  • Assess customer needs, through interviews and inquiries to provide financial and bank service options
  • Operate and balance daily large cash ($15,000) box
  • Assist in large counts of cash and Food Stamps received from merchants and cash shipments received from other banks
  • Input debit and credit information into accounts
  • Transact paying and receiving items on various bank accounts
  • Sold travelers cheques, savings bonds, cashier check, and other bank services
  • Transmit and coordinate wire transfer of funds with other bank institutions
  • Research customer inquiries relevant to bookkeeping and other bank discrepancies
  • Correspond and collaborate with other bank branches or units
  • Train new tellers, educating them on bank policies, procedures, and responsibilities
  • Specific training includes cash handling; endorsements, providing clear and efficient financial transactions; accurate balancing of cash procedures, and customer service.

RADIO ANNOUNCER (DJ) (Part-time)

KUAM 94FM Radio Station
Ordot, Guam
08.1988 - 05.1989
  • Work hours include weekends and swing shifts
  • Communicate orally with the general public by announcing Public Service Announcement (PSA), weather updates, and current events, telephone inquiries
  • Abide by Federal Communications regulations and radio station policies
  • Independently in a studio, play formatted music, commercials, and syndicated programs
  • Operate technical communications equipment.

CUSTOMER SERVICE / SALES REPRESENTATIVE

Ace Hardware (Part-time, Weekends)
Sinajana, Guam
06.1987 - 08.1988
  • Learn product information to assist customers
  • Promote products and customer options
  • Promote sale items and new arrivals of merchandise
  • Provide customer service via in-store and telephone
  • Operate cash register and balance cash daily.

Education

Master of Science - Public Administration

University of Guam
Mangilao, Guam
05-1998

Bachelor of Science - Criminal Justice (Emphasis in Law Enforcement)

California State University, Long Beach
Long Beach, California
08-1992

Certification

TRAINING/ CERTIFICATES

• Verbal Judo Communications Training (July 2019)

• Evidence-based practices (EPICS/ORAS) Training (2018/2019)

• Active-Shooter Training / Firearms (December 2016)

• Basic Officer Survival (April 2016)

• Gang Resistance Education and Training (G.R.E.A.T.) (July 14-16, 2014)

• A Comprehensive Approach to Managing Sex Offenders (January 2014)

• G.R.E.A.T. Program Training (August 2012)

• Juvenile Drug Court Training (June 2012)

• Evidence Based Practices 101 (November 2010)

• Gang Resistance Education and Training Program (August 2010)

• G.R.E.A.T. Officer-in-Service Training

• Child Adolescent and Strength

• Child Adolescent and Strengths (CANS) Assessment Tools Basic Training (August 2010)

• Center of Disease Control (CDC), Survive Outside (HIV/STI Training) (May 2010)

• Center of Disease Control (CDC), Survive Outside (HIV/STI Training; Training of Trainers) (May 2010)

• G.R.E.A.T. Families Training (September 2009)

• Supervision and Leadership Skills (October 2008)

• G.R.E.A.T. Officer Training (October 2008)

• Department of Mental Health & Substance Abuse, Evidence Based Treatments and Outcomes (September 2006)

• Department of Mental Health & Substance Abuse, Substance Abuse Treatment (September 2006) • Department of Mental Health & Substance Abuse, Integrated Dual Disorders (August 2006)

• Department of Mental Health & Substance Abuse, ASAM Patient Placement Criteria (August 2006)

• Prevention and Response to Suicide Bombing Incidents (July 2006)

• Incident Response to Terrorist Bombings Awareness Training Course (July 2006)

• Grantsmanship 101 (September 2003)

• DMHSA, Preparing for Written and Oral Examinations for Certified Substance Abuse Counselors (March 2003)

• DMHSA, Confidentiality of Alcohol and Other Drug Treatment Records (March 2003)

• DMHSA, Ethical Standards for Certified Substance Abuse Counselors (March 2003)

• PY494: Applied Social Psychology of Conflict Resolution: Restorative Justice (September 2000) • DEA Western Laboratory, Drug Identification / Field Testing Training Course (October 1995)

• State of Hawaii DMHSA, Treatment Planning (September 1995)

• DMHSA, Sexual Assault Response Team Institute (June 1993)

• Guam Police Department, Basic Police Officer Survival Training (July 1993)

• Other: Annual Training for National Association of Drug Court Professionals and Micronesia Youth Service Network

Languages

English
First Language
CHamoru (Guam Native Language)
Advanced (C1)
C1

Accomplishments

AFFILIATION/ AWARDS

· Member, Chalan Pago-Ordot Mayor’s Municipal Planning Council (2010-present)

· Chairperson, WestCare Pacific Islands Community Action Council (2009-present)

Affiliations

ACTIVITIES

  • Advocate, Sports (cheerleading, organized sports clinics/mini tournaments
  • Coordinator, Mini-Health Fair
  • Enjoy supporting music and arts

Timeline

ADJUNCT INSTRUCTOR

University of Guam
08.2019 - Current

ADJUNCT INSTRUCTOR, Social Sciences

Guam Community College
01.2018 - Current

SENIOR PROBATION OFFICER (Adult Section, Intake)

Judiciary of Guam (Superior Court of Guam)
01.2018 - 12.2020

SENIOR PROBATION OFFICER (Pre-Trial Section)

Judiciary of Guam (Superior Court of Guam)
05.2015 - 01.2018

RADIO ANNOUNCER (DJ) (Part-time) / Sales

Inter-Island Communications (KSTereO, 95.5FM & 102.9FM KISH)
07.2012 - Current

DRUG COURT COORDINATOR (Juvenile Drug Court)

Judiciary of Guam (Superior Court of Guam)
12.2001 - 05.2015

SENIOR PROBATION OFFICER (Juvenile Section)

Judiciary of Guam (Superior Court of Guam)
02.1993 - 12.2001

LEGISLATIVE AIDE I

Guam Legislature
01.1993 - 02.1993

FRONT DESK CLERK

Apusento Gardens
06.1991 - 08.1991

CUSTOMER SERVICE / SALES REPRESENTATIVE

Service Merchandise (Part-time, Nights/Weekends)
01.1990 - 05.1991

CUSTOMER SERVICE REPRESENTATIVE III (TELLER III)

Union Bank
08.1989 - 05.1991

RADIO ANNOUNCER (DJ) (Part-time)

KUAM 94FM Radio Station
08.1988 - 05.1989

CUSTOMER SERVICE / SALES REPRESENTATIVE

Ace Hardware (Part-time, Weekends)
06.1987 - 08.1988

Master of Science - Public Administration

University of Guam

Bachelor of Science - Criminal Justice (Emphasis in Law Enforcement)

California State University, Long Beach

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Jeannette Quintanilla