Jed Espino
Dededo,Guam
Summary
I have cultivated a strong work ethic in the demanding hospitality and restaurant industry. This experience has enriched my understanding of people and honed my sales skills. Furthermore, I bring hands-on experience in event setup and coordination. Coupled with a creative mindset, I consistently find unique and effective approaches to tasks and challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
GTA Teleguam
10.2021 - Current
- Skillfully aid customers by understanding their requirements and effectively communicating their needs, while ensuring the responsible handling of CPNI (Customer Proprietary Network Information) and maintaining meticulous organization.
- Successfully execute telecommunications procedures with customers, ensuring flawless transactions on the internal software management system to uphold accuracy and compliance, thus preventing discrepancies during audits.
- Accurately document transaction specifics within customer accounts promptly and ensure clear, comprehensible reporting, enhancing overall quality and facilitating easy understanding for all staff members.
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Increased efficiency and team productivity by promoting operational best practices.
Food and Beverage Supervisor
Dusit Beach Resort Guam
08.2019 - 10.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and coordinated a team of up to 10 staff members at the Bambu Bar & The Beach House Grill (formerly The Ohana Beach Club).
- Developed and structured comprehensive Standard Operating Procedures for the Bambu Bar, ensuring smooth operations and consistency in service.
- Collaborated in the creation and enhancement of menus, incorporating engaging photos, graphics, and detailed information to elevate customer experience.
- Managed cashier responsibilities and served as closing manager, meticulously verifying cash outs, payment reports, and manager log reports, ensuring error-free financial transactions and timely email correspondence.
- Initiated and organized staff meetings and training sessions, fostering a cohesive team environment and enhancing employee skillsets.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Team Leader
Lonestar Steakhouse
02.2009 - 08.2019
- Conducted training sessions for new employees and recently promoted staff, facilitating a smooth onboarding process. Orchestrated regular staff meetings to promote effective communication and teamwork.
- Spearheaded training events with coordination fellow leaders, focusing on bar and alcohol knowledge as well as customer service skills, enhancing staff expertise and service quality.
- Cultivated a positive work environment, fostering high morale among team members. Managed front-of-the-house staff during shifts to ensure seamless operations and exceptional customer service.
- Proficiently handled Excel files for management reports, contributing to the accuracy and efficiency of administrative tasks.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Successfully fulfilled closing manager duties, including sales reconciliation, cash handling without errors, and timely completion and filing of daily sales reports, ensuring financial accuracy and compliance.
Education
BBA - Entrepreneurship
University of Guam
Mangilao, Guam12.2018
Skills
- Technology Proficient
- Microsoft Word, Excel, Powerpoint Proficient
- Proficient with Adobe Lightroom, Photoshop, & Premiere Pro
- Intermediate with Adobe Illustrator
- Professional Photographer
- Proficient with Videography
- Typing speed: 68 WPM
- Creative Problem Solver
- Customer Service Skills
- Sales and Upselling
- Teamwork and Collaboration
Websites
Certification
- Heartsaver: First-Aid-CPR-AED (07/2023 - 07/2025)
- ServSafe Food Protection Manager Certification (08/2018 - 08/2023)
References
- Charles Onedera, Calvo's SelectCare, 6714874324, charlesonedera@gmail.com
- Jerlyn Deseo, Ian Corp. Guam, 6719299652, jdeseo@ianconstruction.com
- Burt Sardoma, Guampedia, Media Professional, 6716856820, videoworksgu@gmail.com
Timeline
Customer Solutions Specialist
GTA Teleguam
10.2021 - Current
Food and Beverage Supervisor
Dusit Beach Resort Guam
08.2019 - 10.2021
Team Leader
Lonestar Steakhouse
02.2009 - 08.2019
BBA - Entrepreneurship
University of Guam
Similar Profiles
Lisa Marie LujanLisa Marie Lujan
Security & Fleet Manager at GTA TeleguamSecurity & Fleet Manager at GTA Teleguam
Marvin SablanMarvin Sablan
Utility Locator 1 at GTA Teleguam Holding, LLCUtility Locator 1 at GTA Teleguam Holding, LLC
Martin WakiMartin Waki
Service Solutions Technician II at GTA TeleguamService Solutions Technician II at GTA Teleguam