Jemimah Martinez
Chalan Pago
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Property Management Assistant
Horizon Properties INC.
08.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over 200 properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
Chiropractic Office Manager
Adio Chiropractic Center
04.2012 - 01.2020
- Improved patient satisfaction by streamlining office procedures and implementing efficient scheduling systems.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Implemented new billing and insurance processes, reducing errors and increasing revenue collection rates.
- Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
- Developed strong relationships with local healthcare providers to establish valuable referral networks for the practice.
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Organized various marketing initiatives to promote the chiropractic office within the community, attracting new patients and boosting overall awareness of services offered.
- Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
- Assisted in hiring and onboarding new staff members, fostering a positive workplace culture that supported employee growth and development.
- Ensured compliance with all necessary regulations for maintaining a safe and hygienic office environment.
- Streamlined inventory management processes to track supplies effectively while minimizing costs associated with overstocking or waste.
- Fostered a welcoming atmosphere within the waiting area that put patients at ease before their appointments began.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Care Assistant
Pardis Chiropractic Clinic
05.2011 - 05.2012
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
Lighthouse Restaurant
04.2010 - 04.2011
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Education
Bachelor of Science - Tourism Management
University of Cebu
Banilad Cebu City, Philippines06.2010
High School Diploma -
University of Southern Philippines
Lahug Cebu City, Philippines03.2006
Skills
- True Team Player
- Tenant Relations
- Property Management Practices
- Preparing Property Agreements
- Property Maintenance
- Organizational Skills
- Energy Efficiency
- Record Keeping
- Scheduling Appointments
- Regulatory Compliance
- Customer Service
- Public Relations
- Rent Collection
- Social Media Marketing
- Decision Making
Languages
Cebuano
Native language
English
Proficient
C2
Tagalog
Proficient
C2
Timeline
Property Management Assistant
Horizon Properties INC.
08.2020 - Current
Chiropractic Office Manager
Adio Chiropractic Center
04.2012 - 01.2020
Patient Care Assistant
Pardis Chiropractic Clinic
05.2011 - 05.2012
Front Desk Receptionist
Lighthouse Restaurant
04.2010 - 04.2011
Bachelor of Science - Tourism Management
University of Cebu
High School Diploma -
University of Southern Philippines
Similar Profiles
Jill ShannonJill Shannon
Administrator at Blue Horizon PropertiesAdministrator at Blue Horizon Properties
null null
Groundskeeper at Blue Horizon PropertiesGroundskeeper at Blue Horizon Properties
JANIELLE EginoireJANIELLE Eginoire
MAINTENANCE ADMIN at HORIZON PROPERTIES INCMAINTENANCE ADMIN at HORIZON PROPERTIES INC