Jenina Guzman
Sinajana
Summary
Enthusiastic, safety-focused professional with exceptional customer service experience and a proven track record in enhancing passenger or patient satisfaction. Skilled and adept at handling high-pressure situations with a calm and caring demeanor. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to providing world-class service and representing the brand with professionalism and poise,
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Omni Air International Inc.
07.2023 - 03.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while being punctual and dependable.
- Ensured compliance and a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while monitoring all safety conditions and emergency equipment of aircraft and maintaining clear communication with flight crew.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs; such as stowing luggage in overhead bins, emergency medical aid, and assist disabled passengers.
- Provide excellent customer service by exhibiting professionalism, friendliness, caring and attentiveness in every interaction to exceed customer satisfaction.
- Collaborated with crew members to execute efficient boarding procedures and effectively implement instructions the flight deck crew.
- Prepared and served beverages and food items from refreshment carts including alcoholic beverages and provided information about in-flight offerings to passengers.
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
Medical Receptionist
The Neurology Clinic
11.2022 - 02.2023
- Coordinated patient scheduling, check-in and check-out patients in a timely manner, reducing wait time and billing for patient and insurance company.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Verified patient insurance eligibility update and input patients' demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation while providing an explanation to what each form means.
- Maintained strict confidentiality of patient information by protecting and adhering to HIPAA regulations and medical office policies.
- Assisted in maintaining electronic health records, ensuring data integrity and confidentiality compliance.
- Managed high call volumes efficiently, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Flight Attendant
SkyWest Airlines
09.2021 - 12.2021
- Contributed to company success by consistently achieving high performance ratings for dependable customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Passenger Service Agent
Delta Global Services, DGS
09.2019 - 03.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Coordinated passenger check-in processes to enhance operational efficiency and improve customer satisfaction.
- Manage gate operations, ensuring timely boarding and departures for all flights.
- Monitored baggage handling procedures to ensure compliance with safety standards and minimize delays.
- Educated passengers on safety procedures and provided assistance to disabled passengers
Education
Associate of Science - Family And Community Services
Guam Community College
Mangilao, Guam05.2018
Skills
- Customer Service with excellent verbal and interpersonal communication
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Safety Procedures
- Emergency response and CPR certified
- Flight safety
- FAA safety protocol familiarity along with aircraft safety checks
- Inflight service delivery
- Adaptable to diverse cultures and international travel
- Attention to detail
- Passenger safety management and demonstrations
Certification
FAA Flight Attendant Certificate
BLS (Cpr/Aed) Certificate
Languages
English
Native language
Japanese
Beginner
A1
American Sign Language
Beginner
A1
Timeline
Flight Attendant
Omni Air International Inc.
07.2023 - 03.2024
Medical Receptionist
The Neurology Clinic
11.2022 - 02.2023
Flight Attendant
SkyWest Airlines
09.2021 - 12.2021
Passenger Service Agent
Delta Global Services, DGS
09.2019 - 03.2021
Associate of Science - Family And Community Services
Guam Community College