Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Program Coordinator II
Port Authority of Guam
Piti , Guam
10.2022 - Current
Served as a liaison between external organizations and partners involved in delivering programming services.
Provided guidance and support to program participants in navigating resources, services, and opportunities.
Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
Maintained up-to-date records related to program activities.
Ensured timely completion of project deliverables within budget constraints.
Prepared reports on progress towards program goals for management review.
Participated in the development of new programs or modifications to existing programs.
Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
Assisted in developing training materials and providing instruction on how to use them effectively.
Facilitated communication between team members by organizing regular meetings and conference calls.
Responded promptly to inquiries from stakeholders concerning various aspects of programming initiatives.
Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Scheduled and developed program activities in accordance with program needs.
Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.
Explained program offerings and requirements to participants and answered related questions.
Program Coordinator/ Administrative Assistant
Guam Homeland Security
Agana, Gu
01.2019 - Current
Provide ongoing direction and leadership for Federal Emergency Management Agency (FEMA) and Public Assistant Program (PA) operations
Coordinated communication between counterparts at Federal Emergency Management Agency, State and department leads, and members to foster program and connections between departments
Educated applicants on the PA Program process, reviewed applicant submissions, and monitored their needs.
Administered the PA Program, ensuring territory compliance with Code of Federal Regulations.
Managed 4 disasters, overseeing more than 200 disaster project worksheets.
Developed tracking mechanism in excel spreadsheets for close monitoring of project progress and development
Developed and maintained strong working relationships with local and federal government agencies, including federal emergency management personnel, private sectors, and other stakeholders.
Provided oversight and assistance to Sub-recipients throughout the closeout process of public assistance projects; effectively utilized strong verbal and written communication skills to deliver exceptional customer service by promptly resolving any issues or concerns that arose.
Monitored obligations and expenditure of funds for budgetary control and prepared periodic financial status reports for management review and FEMA Region 9
Prepare quarterly Federal Financial Report for all open disasters to submit to FEMA Region 9
Prepare quarterly Performance Period Reporting and Grant activity reporting for FEMA Region 9
Establish/Modify accounts upon the receipt of grant award notice
Prepared journal vouchers, requisitions, and direct payment requests
Participated in weekly conference calls with Emergency Management Specialist to provide regular updates on projects and programs.
Maintained and transcribed minutes for monthly teleconference meetings, fulfilling directed requests and duties
Prepared administrative correspondence, memorandums, reports, and recommendations for management review and consideration.
Managed program operations, ensuring adherence to policies and regulations.
Coordinated meetings with stakeholders for the effective implementation of program initiatives.
Maintained up-to-date records related to program activities.
Ensured timely completion of project deliverables within budget constraints.
Prepared reports on progress towards program goals for management review.
Participated in the development of new programs or modifications to existing programs.
Evaluated performance data against established objectives to measure success of programs.
Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
Organized special events related to the promotion or awareness of the program's mission or purpose.
Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
Responded promptly to inquiries from stakeholders concerning various aspects of programming initiatives.
Collaborated with community leaders, organizations and public agencies to promote programs within community.
Delegated tasks to staff and volunteers during daily activities and organized events.
Prepared periodic reports, financial statements and records on program activities, progress and status for management.
Evaluated program effectiveness to develop improved methods.
Analyzed current program spending and shared cost-saving measures with director to increase savings to bottom line.
Administrative Staff Assistant
Office of the Governor
Adelup, Guam
07.2013 - 12.2019
Assisted co-workers and staff members with special tasks on daily basis
Provided clerical support to employees by copying, faxing and filing documents
Managed supervisors' calendar to strategically coordinate meetings, appointments and events
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
Completed forms, reports, logs and records to quickly handle all documentation for human resources
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Coordinated travel accommodations for staff including vouchers, agendas and transportation
Assisted with on-boarding process of new hires
Organized new employee orientation schedules for all new hires
Delivered friendly assistance with new hires throughout interviewing and hiring process
Processed payroll biweekly for more than 80 employees
Updated employee files with new details such as changes in address, title or salary levels
Responded to employee questions and requests for information in timely and knowledgeable fashion
Checked accrued hours against listed hours for leave time
Verified timekeeping records and handled any discrepancies with employees
Accurately calculated bonuses, salary increases and overtime
Managed payroll data entry and processing for employees
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Staff Assistant
Agency for Human Resource Development
Agana, Guam
07.2012 - 07.2013
Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest
Provided expert administrative support to meet daily requirements and maximize team productivity
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Interacted with constituents professionally by phone, email or in-person to provide information and directed to desired staff member
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
George Washington Highschool
06.2012
Some College (No Degree) - Human Resources Management
University of Maryland Global Campus
Skills
Project Coordination
Scheduling proficiency
Market research proficiency
Time management abilities
Organizational Skills
Multitasking
Teamwork and Collaboration
Customer service experience
Human resources understanding
Program Management
Additional Education
Business Administration And Management, Current, University of Maryland Global Campus, Maryland
Timeline
Program Coordinator II
Port Authority of Guam
10.2022 - Current
Program Coordinator/ Administrative Assistant
Guam Homeland Security
01.2019 - Current
Administrative Staff Assistant
Office of the Governor
07.2013 - 12.2019
Staff Assistant
Agency for Human Resource Development
07.2012 - 07.2013
High School Diploma -
George Washington Highschool
Some College (No Degree) - Human Resources Management
University of Maryland Global Campus
Similar Profiles
JOY R. QUICHOCHO-CRUZJOY R. QUICHOCHO-CRUZ
Port Police Officer II at Port Authority of GuamPort Police Officer II at Port Authority of Guam