JENNIFER Cruz
Dededo ,Guam
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, multitasking, time management and communication. Demonstrated ability to resolve customer complaints efficiently, enhancing client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Pats Window Tinting
09.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Rooms Control Clerk
Pacific Islands Club Guam
10.2018 - 05.2020
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Worked with front desk to respond promptly to all guest requests.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
- Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
Education
Simon Sanchez High School
Yigo Guam 05.2017
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Cash Handling
- Organization skills
- Administrative Skills
Timeline
Front Office Receptionist
Pats Window Tinting
09.2020 - Current
Rooms Control Clerk
Pacific Islands Club Guam
10.2018 - 05.2020
Simon Sanchez High School
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