Jennifer Merary Monroy Salazar
Guatemala City
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Everise Guatemala
07.2022 - Current
Responded to customer inquiries about their health insurance, services, and plan information.
Offered assistance to customers, with claims, payment, benefits information.
Maintained customer satisfaction addressing customer needs and resolving concerns, taking care about company policies.
Customer Service Representative
Teleperformance Guatemala
01.2022 - 03.2022
Assisting the clients making reservations, modifications and cancellations for an American hotel,
Education
Profesorado de Enseñanza Media en Idioma Inglés -
Universidad de San Carlos de Guatemala
Skills
Call Management
Complaint resolution
Call triaging
Customer Education
Research
Microsoft Office management
Customer Service
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Everise Guatemala
07.2022 - Current
Customer Service Representative
Teleperformance Guatemala
01.2022 - 03.2022
Profesorado de Enseñanza Media en Idioma Inglés -
Universidad de San Carlos de Guatemala
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