Jenny Kristie S. Wolford
P.O Box 27669 Barrigada,Guam
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Skilled at developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
29
29
years of professional experience
Work History
PROGRAM COORDINATOR I
GUAM POLICE DEPARTMENET
08.2023 - Current
- Managed all procurement and grant related procurement processes in accordance with federal, state, and departmental policies and procedures
- Adapted quickly to changing priorities while maintaining a high level of attention to detail in all aspects of role responsibilities.
- Responsible for purchasing transactions for equipment, capital goods, materials, supplies
- Participated in the development, implementation, and coordination of the department's local and federal procurement
- Receive, review and analyze purchase requests from different sections of the department
- Participated and assisted in the coordination of special projects and events
- Participated in the development and preparation of requests for proposals, contracts, and agreements, to include budgets, documentation, and interpretation of funding requirements
- Developed and managed a tracking system for daily activities in addition to monthly, quarterly, and annual procurement process and expenditures
- Created internal workflows and implemented the streamlining of processes for procurement
- Maintained purchase records of Department equipment and supplies
- Tracking all purchases, expenses, and contracts for record keeping requirements
- Requesting and analyzing quotations or proposals from suppliers
- Developed a tracking system for all procurement documents to be processed
- Coordinate with the planning & implementation of Local and federal grants
- Prepare and assist with data entry into the AS400 for requisitions for local and federal grants
- Participates in the development and implementation of comprehensive planned program management of grants
- Maintain records and create a file system for procurement documents
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Assisted in the recruitment, onboarding, training, and support of new team members to maintain a high-performing workforce dedicated to achieving program objectives.
- Provided ongoing support to Program Coordinator in planning, execution, and evaluation of various initiatives within the department.
- Organized meetings and scheduled events.
ACTING INVENTORY MANAGEMENT OFFICER
GUAM POLICE DEPARTMENT
06.2022 - Current
- Establish and maintain the Guam Police Departments Inventory files and records
- Maintain records and create a file system for procurement documents
- Review and finalize all document requirements submitted for requisitions of local and federal grants
- Assist with the preparation of fiscal year's budget for Federal and Local grants
- Reviewed supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
- Evaluated internal needs and developed plans for maintaining optimal supply levels
- Input, analyzed and reported on data covering all aspects of procurement operations
- Initiate a tracking system by closely comparing purchase orders and contracts to delivered services and inputs
- Reconciles fully executed purchase orders, invoices and payments for the Guam Police Department
- Review completed documentation and records of all purchasing activities
- Initiated and implemented and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments
- Assessed areas of service concern and developed improvement plans
- Maintained consistent email communication
- Coordinated clerical tasks such as filing, copying and distributing of supplies
- Prepare and process required purchase orders and receiving reports
- Identify process for improvement and implement standards for new processes
- Maintained sufficient inventory levels to meet departments demands at all times.
- Built strong partnerships with external stakeholders to leverage additional resources and support mutual success outcomes for each party involved in collaborative projects.
PERSONAL STYLISTS
THREADS GUAM
01.2018 - Current
- Offering each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions
- Approached browsing customers to initiate conversations to determine buying preferences
- Accomplished sales goals and service targets by cultivating and securing new customer relationships
- Informed customers to upcoming sales events and promotions
- Delivered exceptional services and pleasant shopping experiences to retail customers
- Created an inviting environment for customers by maintaining store organization and cleanliness
- Build customer loyalty and retention by delivering excellent shopping experiences
- Assisted customers with signing up for store loyalty programs and provided
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Provided positive first impressions to welcome existing, new and potential customers
PROPERTY CONTROL OFFICER
GUAM POLICE DEPARTMENT
10.2017 - 07.2022
- Coordinates the logistics and scheduling of evidence pick-up from the precincts, Forensics Lab, Court.
- Ensures and maintains the integrity of the evidence by adhering to the Standard Operating procedures of the Guam Police Department
- Enhanced evidence tracking accuracy by implementing a comprehensive cataloging system.
- Testifies in court if subpoenaed
- Ensured proper chain of custody protocol was maintained while handling sensitive case materials.
- Coordinates and schedules the transfers of evidence to crime lab or court officials for legal proceedings
- Organized evidence storage, ensuring proper handling of important data.
- Assisted investigators with locating pertinent case materials, expediting case resolution efforts.
- Coordinates the scheduling/Transportation of confiscated funds to be deposited to the Treasure of Guam
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Review records of evidence and evidence storage inventories, ensured procedures and monitored access to prevent unauthorized handling
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence
- Coordinates the processing of property delivered and received to the evidence control box
- Prepare and submit monthly reports and statistical reports for the evidence control section
- Participates in the development and implementation of a record filing system to improve document organization and management
SALES & OPERATIONS MANAGER
GOODYEAR TIRE CENTER
10.2003 - 02.2017
- Managed a team area of 14 employees
- Prepared, planned and initiated interview process and maintained HR files
- Create, prepare and conducted employee evaluations and promotions
- Conducted Trainings and developed new hires in company processes, product knowledge, customer service and selling techniques
- Recommended merchandise to customers based on their needs and preferences
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Accomplished multiple tasks within established timeframes.
- Prepared and submit sales slips and sales contracts
- Prepared and Process Invoices for accounts receivables and payables
- Purchase of Inventory / Equipment for Store operations up to $150,000
- Initiated and conducted cash/check deposits to the bank
- Maintained knowledge of current sales and promotions
- Responding to customer questions and requests in a prompt and efficient manner
- Plans and evaluates inventory purchases of equipment and supplies
- Build relationships with customers to increase likelihood of repeat business
- Plans, Organizes, and evaluate sales goals to the employees
- Recorded and tracked payments and statements for accounts payable/receivables/preparation of taxes and filing
- Prepared entered validated time and attendance in preparation of payroll for employees
- Entered financial data into the company accounting database to be verified and reconciled
- Generated invoices upon receipt of billing information and tracked collection progress
- Responsible for discussion with customers on all agreements to be made towards account and balances
- Planning and managing financial progress by creating quarterly and yearly balance sheets
- Developed and implemented a daily reporting information entry for efficient record keeping purposes
- Managed and responded to all correspondence and inquiries from customers and vendors
- Established a QuickBooks accounting system to reflect accurate financial records
- Recorded financial information and payments to guarantee that employees and vendors were paid accurately and on time
- Updated bookkeeping procedures to increase efficiency and productivity
- Responsible to carry out exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive environment
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
BANK TELLER
BANK OF GUAM
04.2001 - 09.2003
- Maintained friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed exchange and foreign currency
- Organized, stocked and maintained the teller window area
- Sold cashier's checks, traveler's checks and money orders
- Logged cashier's checks and other transactions to maintain accurate account records
- Provided customer records, account statements and copies of checks
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Reconciled cash drawer and resolved discrepancies
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Turned in excess cash to maintain drawer security
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
SALES ASSOCIATE
ACE HARDWARE
08.1998 - 02.2001
- Provided positive first impressions to welcome existing, new and potential customers
- Assist customers in locating products and check the store system for merchandise at other sites
- Increased sales by offering advice on purchases and promoting additional products
- Loaded and unloaded merchandise using ladder, forklift and pallet jack
- Prepared large cash deposits with zero discrepancies
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Paint department prepares a paint mixture for customers
- Worked all departments familiarizing with all items sold and needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
SALES ASSOCIATE
DAIRY QUEEN
06.1995 - 07.1998
- Followed food safety procedures per company policies and health and sanitation regulations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Stored food in designated containers and storage areas to prevent spoilage or cross contamination
- Encouraged development of new cashiers with positive reinforcement
- Established and managed team schedules and shift assignments
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to the bank
Education
High School Diploma -
Southern High School
Santa Rita, Guam 06-1998
Skills
- Proactive mindset
- Promotional planning
- Clear written communication skills
- Sales management
- Operations Management
- Multitasking Abilities
Timeline
PROGRAM COORDINATOR I
GUAM POLICE DEPARTMENET
08.2023 - Current
ACTING INVENTORY MANAGEMENT OFFICER
GUAM POLICE DEPARTMENT
06.2022 - Current
PERSONAL STYLISTS
THREADS GUAM
01.2018 - Current
PROPERTY CONTROL OFFICER
GUAM POLICE DEPARTMENT
10.2017 - 07.2022
SALES & OPERATIONS MANAGER
GOODYEAR TIRE CENTER
10.2003 - 02.2017
BANK TELLER
BANK OF GUAM
04.2001 - 09.2003
SALES ASSOCIATE
ACE HARDWARE
08.1998 - 02.2001
SALES ASSOCIATE
DAIRY QUEEN
06.1995 - 07.1998
High School Diploma -
Southern High School
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