Jeremias Loyola Jr.
Tamuning,GU
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact collaborative team success. Dedicated to applying training, monitoring and morale-building abilities to enhance team engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Outlet Manager
Hyatt Regency Guam
09.2022 - Current
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised and effectively trained 15 employees at a time to decrease process lags and boost productivity.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Answered questions about outlet policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Managed monthly inventory transactions by creating templates to track optimal food and beverage stock.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Hyatt Regency Guam
07.2019 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Outlet Supervisor
Hyatt Regency Guam
08.2014 - 07.2019
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Outlet Supervisor
Hyatt Regency Saipan
08.2011 - 08.2014
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Team Leader
Subway Investment Corporation
04.2005 - 08.2011
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Business Administration (Major Marketing)
New Era University
Quezon City, Philippines03.2003
Skills
- Critical Thinking
- Inventory Control Processes
- Stock Control
- Department Oversight
- Complex Problem-Solving
- Business Leadership
- Management Training
- Motivational Leadership
- Maintaining Clean Work Areas
- Administrative Management
- Interpersonal Communication Skills
- Operational Standards
- Operational Efficiency
Timeline
Outlet Manager
Hyatt Regency Guam
09.2022 - Current
Assistant Manager
Hyatt Regency Guam
07.2019 - 09.2022
Outlet Supervisor
Hyatt Regency Guam
08.2014 - 07.2019
Outlet Supervisor
Hyatt Regency Saipan
08.2011 - 08.2014
Team Leader
Subway Investment Corporation
04.2005 - 08.2011
Bachelor of Science - Business Administration (Major Marketing)
New Era University
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