Jerlin Vidal Santos Arana
Perito Contador
Guatemala City
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Everise through empathetic resolution of complaints and effective dispute management. Skilled in active listening and call management, demonstrated top performer status in sales with Servicios Digitex de Guatemala S.A. Excelling in both team collaboration and independent work, I bring a blend of hard and soft skills to drive success.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Everise
08.2021 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Operador of Production
Alimentos Express
03.2016 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sales Agent
Servicios Digitex De Guatemala S.A
10.2014 - 02.2016
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Production Operator
Productos Agrigolas De Oriente S.A
11.2013 - 05.2014
- Inspected final products for defects and flaws using proper QA procedures.
- Used equipment properly to avoid workplace hazards or injuries.
- Handled raw materials efficiently, minimizing waste during the production process.
Education
No Degree - Accounting
Mariano Gálvez
Antigua Carretera A Amatitlán Zona 10 Villa Nueva 05.2001 -
High School Diploma -
I.T.I Henry Ford
Asuncion Mita, Jutiapa, Guatemala 05.2001 -
Skills
Customer Service
Active Listening
Call Management
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Everise
08.2021 - 06.2024
Operador of Production
Alimentos Express
03.2016 - 06.2018
Sales Agent
Servicios Digitex De Guatemala S.A
10.2014 - 02.2016
Production Operator
Productos Agrigolas De Oriente S.A
11.2013 - 05.2014
MCAS - Microsoft Certified Application Specialist
11-2013
No Degree - Accounting
Mariano Gálvez
05.2001 -
High School Diploma -
I.T.I Henry Ford
05.2001 -
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