Jessie Rodriguez
Tamuning ,Guam
Summary
Dynamic and guest-oriented Front Desk Receptionist with a proven track record at The New Harmon Loop Hotel, excelling in customer service and time management. Skilled in efficiently resolving guest complaints and enhancing their first-time experience in Guam. Demonstrates exceptional problem-solving and team collaboration abilities, contributing to a significant improvement in guest satisfaction ratings.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
The New Harmon Loop Hotel
04.2024 - Current
Greeting guests, receiving and managing internet reservations, phone bookings, and making walk in guest accommodations. Coordinating with House keeping for daily assignments. Managing complaints, and conducting Concierge services to first time arriving guests to Guam.
Education
Bachelor, Aviation Management/Associates, Business - Aviation Management, Business Management
Baker College of Muskegon
Muskegon Michigan 12.1999
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling appointments
- Hospitality services
Timeline
Front Desk Receptionist
The New Harmon Loop Hotel
04.2024 - Current
Bachelor, Aviation Management/Associates, Business - Aviation Management, Business Management
Baker College of Muskegon
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