Hi, I’m
Jessieca Santos
Barrigada,GU
Summary
Outgoing and engaging Ambassador with a years of experience increasing sales in settings. Building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management, and peers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
years of professional experience
Work History
ExchangeYigo, GU
Military Star Card Ambassador
11.2024 - Current
Job overview
- Engaged guests in conversation to offer Military Star Card.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Explain all the Benefits that they could get when they sign up or open a new account.
- Served as organization ambassador at various events, promoting mission and values.
ExchangeYigo, GU
Customer Experience Associate
03.2019 - 11.2024
Job overview
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product inquiries and order status updates.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Exchange Yigo, GU
Customer Service Cashier
08.2016 - 09.2022
Job overview
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash registers to process payments for goods and services.
- Recommended, selected, located, and obtained products to meet customer needs.
- Scanned items and checked pricing on cash register for accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
Exchange Yigo, GU
Stock Room Associate
03.2015 - 07.2016
Job overview
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Collaborated with sales floor associates to replenish merchandise as needed.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Palletized products for storing or transfer to sales floor.
McDonald'sYigo, Gu
Fast Food Crew Trainer
08.2008 - 03.2013
Job overview
- Developed job-specific competencies and performance standards.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Bagong Barrio National High School Manila Philippines
High School Diploma
06-1999
Guam Community College Mangilao Guam
GED
Skills
- Public speaking
- Brand promotion
- Customer engagement
- Customer relationship management
- Product knowledge
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Customer education
Timeline
Military Star Card Ambassador
Exchange
11.2024 - Current
Customer Experience Associate
Exchange
03.2019 - 11.2024
Customer Service Cashier
Exchange
08.2016 - 09.2022
Stock Room Associate
Exchange
03.2015 - 07.2016
Fast Food Crew Trainer
McDonald's
08.2008 - 03.2013
Bagong Barrio National High School
High School Diploma
Guam Community College
GED
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