Jhoanna Antonio
Hard Rock Cafe
Tamuning
3
Languages
25
years of professional experience
Highly organized and professional with exceptional communication and multitasking abilities. Demonstrates strong customer service and administrative expertise, including proficiency in managing phone systems, scheduling, and coordinating daily operations. Dedicated to creating a welcoming environment and ensuring efficient and seamless front desk management.
Work History
Operations Manager
9 Months- Led cross-functional teams in process improvement initiatives, resulting in increased productivity and cost savings.
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Developed targeted training modules for staff, focusing on performance enhancement and strict compliance with established safety protocols.
- Developed training programs for staff to improve performance and ensure compliance with safety standards.
Bartender and Server
7 Years 7 Months- Served high customer volumes during special events, enhancing guest experience and satisfaction.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures, ensuring stock levels met customer demand and minimizing shortages.
Sleep Technician
3 Years- Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
- Conducted comprehensive patient evaluations, obtaining accurate medical histories and identifying potential sleep-related issues.
- Contributed to research initiatives in sleep medicine, applying knowledge of emerging trends and advancements to enhance clinical practices.
- Ensured confidentiality of patient information and compliance with HIPAA, safeguarding sensitive medical data effectively.
- Maintained strict confidentiality of patient information, ensuring compliance with HIPAA FRONT DESK safeguarding sensitive medical data.
- Conducted comprehensive patient evaluations, accurately obtaining medical histories and identifying potential sleep-related issues to inform treatment plans.
- Contributed to ongoing research initiatives in the field of sleep medicine, staying current on emerging trends and advancements in technology.
Various Positions
17 Years- Housekeeper and Minibar Attendant (2002 – 2004)
- Cleans assigned guest rooms in accordance with Hotel Nikko Guam standards to ensure the highest level of cleanliness.
- Maintained cleanliness of public areas, including lobby, hallways, and guest restrooms, ensuring a welcoming environment for guests.
- Reported maintenance issues to Housekeeping Supervisor/Manager.
- Offered guest assistance when needed, whenever possible.
- Complied with all safety and security policies in accordance with Hotel Nikko Guam standards.
- Housekeeping Administrative Assistant (2004 – 2006)
- Provided administrative support including data entry, photocopying and faxing, scheduling department meetings and other clerical duties to Housekeeping management.
- Acted as a liaison between the Housekeeping department and other departments in the hotel.
- Maintained department files, policies and reports.
- Front Desk Clerk (2006 – 2019)
- Register, check-in and check-out guests and conduct room allocation procedures.
- Handle guest reservations, walk-ins and FIT guests.
- Coordinate room status with Housekeeping.
- Handle and effectively resolve guest complaints.
- Perform hotel guest foreign exchanges.
- Perform Accounts Receivable functions as well as process payment with Russian and Korean Wholesale Tour Agents.
- Prepare and maintain keys and hotel booklets for future guest arrivals.
Education
High school diploma
- A-STEP Accredited Sleep Technologist Education Program.
- Dr. Watson's Telephone Etiquette and Customer Service Training.
- Japanese Language Seminar on Customer Service.
- Hotel Nikko Guam certificate of appreciation for ten years of service.
- Guest comment award for front office and rooms department.
Skills
Operational leadership
Process optimization
Microsoft Office
Multitasking
Attention to detail
Time management
Exceptional multitasker
Communication
Work Ethic
Languages
English (Fluent)
Tagalog (Fluent)
Japanese (Basic)
Timeline
Operations Manager
JJ GLOBAL SERVICES
11.2025 - CurrentRead More
Sleep Technician
Guam sleep center
01.2020 - 01.2023Read More
Bartender and Server
Hard Rock Cafe
01.2019 - CurrentRead More
Various Positions
Hotel Nikko Guam
01.2002 - 01.2019Read More
Arellano University
High school diploma
Read More