Jimena Sofía Albizures Paredes
Customer Service & Operations Monitoring
Guatemala City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
Mentionlytics
08.2024 - 12.2024
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Operations Monitoring /Senior Customer Support Representative
Inland Logistics
05.2024 - 08.2024
- I managed all the emails that came in regarding package tracking, new drivers, complaints, calls from the shippers and carriers, logistics, inventory, ticket tracking, and collections.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Streamlined support processes for improved efficiency and faster response times to customer concerns.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Customer Service/Support Representative
HCL
11.2022 - 12.2023
- Provided phone and email support to candidates, scheduling, rescheduling, and canceling appointments for professional exams (engineers, doctors, teachers, etc.).
- Gained basic technical support skills and procedures to troubleshoot computer issues.
- Performed tasks across departments, taking leadership roles in small groups, and assisting colleagues.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.
Education
High school - Business Administration
College CED-IECA
Guatemala City, Guatemala 01.2019 - 01.2021
BBA - Business Analytics And Technology
ADEN University / Business School
PANAMA 05.2024 - Current
Skills
Slack
Timeline
Customer Support Specialist
Mentionlytics
08.2024 - 12.2024
BBA - Business Analytics And Technology
ADEN University / Business School
05.2024 - Current
Operations Monitoring /Senior Customer Support Representative
Inland Logistics
05.2024 - 08.2024
Customer Service/Support Representative
HCL
11.2022 - 12.2023
High school - Business Administration
College CED-IECA
01.2019 - 01.2021
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