Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Jiro Eryl Echavez

Tamuning

Summary

Detail-driven and highly organized professional with proven experience managing complex documents, coordinating multiple schedules, and maintaining accurate records to support smooth and efficient daily operations. Skilled in handling diverse communication channels, streamlining workflows, and collaborating effectively across teams to ensure timely completion of tasks and projects. Recognized for strong reliability, excellent follow-through, and quick adaptability in fast-paced, dynamic environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Rooms Coordinator

Hilton Guam Resort & Spa
08.2024 - Current
  • Managed room assignment logistics and coordinated with departments to ensure timely readiness of guest accommodations, optimizing occupancy rates and guest satisfaction.
  • Performed administrative duties such as preparing daily shift reports, updating guest profiles, maintaining reservation records, and organizing digital/physical documentation.
  • Supported the Front Office Manager with scheduling, internal communication, email correspondence, and data entry into property management systems (PMS).
  • Handled high-volume phone calls and inquiries, routing messages efficiently and ensuring prompt follow-ups with internal teams and guests.
  • Created and maintained detailed tracking sheets for VIP arrivals, special requests, and room discrepancies using Excel and shared drives.
  • Assisted in onboarding new front office staff by providing training on internal systems, standard operating procedures, and communication protocols.
  • Ensured compliance with brand standards through organized audits of room status reports and documentation.

Front Office Agent

Hilton Guam Resort & Spa
10.2023 - 08.2024
  • Handled guest check-ins and check-outs while maintaining detailed and accurate records of reservations, payments, and service notes.
  • Entered and updated guest information, special requests, and daily activity logs in the hotel system to ensure seamless communication across departments.
  • Prepared daily reports, tracked room assignments, and flagged inconsistencies to ensure smooth transitions between shifts.
  • Monitored and responded to emails, calls, and in-person inquiries, coordinating solutions quickly by working with housekeeping, engineering, and other teams.
  • Organized booking confirmations, room key inventory, and other front desk materials to maintain a clean and efficient work environment.
  • Logged and followed up on guest feedback, late arrivals, wake-up calls, and VIP requests with clear documentation and attention to detail.
  • Supported team efficiency by keeping shift summaries, tracking guest concerns, and ensuring updated records were available for next-day planning.

Administrative Assistant

Pernix Guam LLC
05.2023 - 07.2023
  • Provided hands-on support in daily office operations, assisting with document preparation, filing, and organizing project-related paperwork.
  • Processed and tracked invoices, delivery receipts, and expense records, helping maintain accurate records for ongoing construction projects.
  • Assisted in scheduling appointments, coordinating deliveries, and ensuring documents were signed, stamped, and submitted on time.
  • Ran errands to government agencies, supply vendors, and client offices to submit permits, pick up materials, and deliver project documents.
  • Helped maintain inventory logs for tools, supplies, and materials, reporting shortages and preparing request forms for procurement.
  • Supported the team in reviewing timesheets, organizing job site photos, and prepping documents for client billing and contractor coordination.
  • Adapted quickly to changing tasks, stepping in wherever needed to keep things moving smoothly in a fast-paced, deadline-driven environment.

Education

High School Diploma -

Tiyan High School
Barrigada Guam, 96921
06-2022

Skills

  • Document preparation, record-keeping, and file organization
  • Invoice handling and basic tracking of expenses and receipts
  • Data entry and database updates with strong attention to accuracy
  • Scheduling, calendar coordination, and appointment tracking
  • Report writing, shift summaries, and task logging
  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Phone and email correspondence with vendors, clients, and teams
  • Information tracking across departments to support daily operations
  • Time management and task prioritization in dynamic environments
  • Coordinating and supporting team workflows to ensure smooth daily operations
  • Professional communication and cross-team collaboration
  • Quick learner, dependable, and detail-oriented under pressure

Certification

  • Platinum WorkKeys Certification
  • Team Member of the Month — Hilton Guam Resort and Spa

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

OnQ PM Systems

Hilton CRM

Timeline

Rooms Coordinator

Hilton Guam Resort & Spa
08.2024 - Current

Front Office Agent

Hilton Guam Resort & Spa
10.2023 - 08.2024

Administrative Assistant

Pernix Guam LLC
05.2023 - 07.2023

High School Diploma -

Tiyan High School

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Jiro Eryl Echavez