Summary
Overview
Work History
Education
Skills
Timeline
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Joanna Scott

Tamuning

Summary

Compassionate Patient Care Technician with experience at Fresenius, skilled in vital signs monitoring and infection control. Enhanced patient satisfaction through attentive care and effective communication. Proven ability to train new staff and streamline workflows, contributing to a collaborative healthcare environment. Dedicated to promoting safety and well-being for all patients.

Overview

5
5
years of professional experience

Work History

Patient Care Technician

Fresenius
12.2024 - 02.2025
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.

Service Coordinator

Carsplus
09.2023 - 10.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Communicated with clients and service providers to provide updates on work progress.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.

Server/Manager

Marina Grill
03.2020 - 09.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.

Education

No Degree - Medical Assistant

Martinburg College
Virgina
01-2027

High School Diploma -

Southern High
Santa Rita
08-2015

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Infection control standards
  • Infection control
  • Infection prevention
  • Telephone communication
  • Notetaking and documentation
  • Team leadership
  • Active listening
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Multitasking
  • Cleaning and sanitation

Timeline

Patient Care Technician

Fresenius
12.2024 - 02.2025

Service Coordinator

Carsplus
09.2023 - 10.2024

Server/Manager

Marina Grill
03.2020 - 09.2023

No Degree - Medical Assistant

Martinburg College

High School Diploma -

Southern High

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Joanna Scott