Joanne Fettig
Hagatna,GU
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Loan Operations Administrator
Personal Finance
11.2014 - Current
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Created and maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Established filing and monitoring systems that streamlined document retrieval and reduced misplaced files.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Facilitated company-wide collaboration to achieve timely completion of regulatory reporting requirements (i.e., NMLS, e-OSCAR, Annual Purging, and Employee Incentives management).
- Supervised support staff, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Risk & Compliance Officer
ANZ Guam, Inc
10.2006 - 08.2013
- Assisted with the implementation of efficient monitoring systems for detecting unusual or suspicious transactions.
- Utilized BSA/AML software to monitor bank-wide transactions for suspicious activity and OFAC compliance.
- Reduced risk of non-compliance by providing training sessions on CTR completion and BSA/AML & CIP regulations.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
Internal Auditor / Compliance Officer
Bank Of Guam
02.1999 - 10.2006
- Performed internal audits of departmental operations, conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
Education
Bachelor of Science - Business Administration
California State University
Hayward, CA06.1998
Skills
- Attention to Detail
- MS Office
- Work Planning and Prioritization
- Deadline Adherence
- Resourceful and Analytical
- Cross-Functional Collaboration
- Analytical Thinking
- Process Improvement
Certification
- ABA National Compliance, 2008
- Sheshunoff BSA Officer - 2006
Timeline
Loan Operations Administrator
Personal Finance
11.2014 - Current
Risk & Compliance Officer
ANZ Guam, Inc
10.2006 - 08.2013
Internal Auditor / Compliance Officer
Bank Of Guam
02.1999 - 10.2006
Bachelor of Science - Business Administration
California State University
- ABA National Compliance, 2008
- Sheshunoff BSA Officer - 2006
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