JODY A. BABAUTA
Santa Rita,Guam
Summary
A challenging and rewarding position with a government contractor in logistics or warehouse operations . Experienced in logistics warehousing operations, issuing and receiving, handling of hazmat materials, discrepancy reports, COSIS.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Department of Revenue and Tax Income Tax Branch
10.2020 - 10.2021
- Using office equipment such as fax machines, copiers, and scanners
- Having basic mathematical skills
- Handling sensitive and confidential information properly
- Performing clerical duties such as pull and file paperworks, perform data entry, scan documents, receive and sort mail along with any other task that contribute to the function of the office.
Warehouse Specialist
Safe Ports Inc
Riverside, MO
02.2012 - 03.2019
- Team member of the Material Storage for Issue Section responsible for processing, receiving, and storing supplies and equipment
- Unloading, unpacking, inspecting, counting, and storing incoming supplies and equipment
- Record receiving, stowing, issuing, and other transactions into the Distribution Standard System (DSS)
- Verify receipt of items and examine all deliveries to support our logistics missions
- COSIS inspected/extended materials using MQCSS/DOD Program
- Perform monthly inspection on Type I & II materials and prepare accurate inventories on cyclic basis in accordance with COSIS
- Discrepancy Report DD1225, condition code change, damaged materials and other discrepancies
- Completed 24-hour Initial HAZWOPER training / knowledge and handling of HAZMAT materials
- Licensed on the 4k, 6k, and 10k forklifts
- Perform physical inventory counts, material inspection and process shipping transactions, correct data records
- Update records based on cyclic and visual inspections
- Maintain COSIS Spreadsheet for goods that will be expired within 6mons
- Conducted inventory and maintained any expire/damage goods
- Researched, with less than normal supervision, and discrepancy by utilizing a wide variety of records
- Knowledge of warehousing operations
- Perform regular housekeeping duties
Order Filler
Eagle Support Services
07.2009 - 02.2011
- Maintained Files
- Maintained warehouse upkeep
- Verify of material upon receive
Cashier
Payless Supermarket
Sinajana, Guam
06.2008 - 07.2009
- Primary duties as cashier but doubled as stock clerk and inventory clerk on slow days.
Assistant, Secretary, & Runner
Law Office of Douglas Moylan
Agana, Guam
08.2007 - 02.2008
- Delivering and picking up files from the Superior Court of Guam and from various law firms
- Answering phones and scheduling client appointments
- Filing office documents and making Xerox copies for client
- Filing documents with Superior Court of Guam
Kitchen Coordinator
Kusinan Kamalen Karidat
Agana, Guam
05.2006 - 03.2007
- Coordinated daily serving of evening meals for an average 35-40 homeless persons at a soup kitchen
- Answered phones, take and confirm reservations to ensure volunteer groups show up and serve meals
- Bagged canned and packaged foods for the homeless to take home
- Take inventory of food supply and ensure that shelves are well stocked
- Occasionally cook for kitchen soup clients when volunteers fail to show up
- Perform daily housekeeping duties
Grounds Maintenance
Port Authority of Guam
Piti, Guam
10.2003 - 04.2004
Sales Clerk / Cashier
Navy Exchange
Naval Base, Guam
08.1993 - 01.1994
Sales Clerk / Cashier
Pacific Construction Company
Agana, Guam
01.1990 - 01.1991
- (no longer in business)
Education
GED -
Skills
- Office equipment usage
- Data entry
- Customer relationship management
- Record keeping
- Inventory management
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Confidentiality handling
- Conflict resolution
- Adaptability to change
- Multi-tasking efficiency
- Active listening
- Call center experience
- Scheduling
- Documentation
- Materials transport
- Creative problem solving
Professional References
- Rose Cunic, HR Staffing Specialist Retired Federal, 617-969-7458
- Louvanna Surber, Payroll Clerk, AHRD, GovGuam, 671-687-5338
- Cory J. Mantanona, GHURA Guam, 671-687-5855
Training And Certificates
- Forklift Operator Safety Training, 03/01/11 - 2018
- 24-Hour Initial Hazardous Waste Operations & Emergency Response (Hazwoper) Training Course, 12/01/13 - 2018
Timeline
Customer Service Representative
Department of Revenue and Tax Income Tax Branch
10.2020 - 10.2021
Warehouse Specialist
Safe Ports Inc
02.2012 - 03.2019
Order Filler
Eagle Support Services
07.2009 - 02.2011
Cashier
Payless Supermarket
06.2008 - 07.2009
Assistant, Secretary, & Runner
Law Office of Douglas Moylan
08.2007 - 02.2008
Kitchen Coordinator
Kusinan Kamalen Karidat
05.2006 - 03.2007
Grounds Maintenance
Port Authority of Guam
10.2003 - 04.2004
Sales Clerk / Cashier
Navy Exchange
08.1993 - 01.1994
Sales Clerk / Cashier
Pacific Construction Company
01.1990 - 01.1991