Joey Nego
Tamuning
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Looking for a challenging role with a growing team.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
10
10
years of professional experience
Work History
Claims Assistant
Guam Insurance Adjusters, Inc.
12.2023 - 11.2024
- Assisted in the preparation of documents for claims processing.
- Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email
- Verified accuracy of invoices and other accounting documents.
- Processed invoices on SAP.
- Reviewed and evaluated subrogation claims to determine potential recovery opportunities
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
- Review total loss claims, ensure salvages have been retrieved from customers and submit title transfers To DMV.
- Promoted harmonious working climate to boost morale and productivity.
- Implemented team feedback to recommend corrective action to senior leadership.
- Passionate about learning and committed to continual improvement.
Technician
MCS Contractors, Inc.
08.2021 - 12.2023
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Inspected and tested machinery to detect malfunctions
- Operated distributed control system to input and retrieve information
- Verified product performance to defined test criteria
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Set up and maintained user accounts and client access.
Claims Assistant
Guam Insurance Adjusters, Inc.
08.2017 - 08.2021
- Prepared files, letters, notices
- Opened, sorted, and monitored claims
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Prepared and issued checks for claims
- Issued receipts and handled collection for subrogation claims
Wait Staff Member
Leo Palace Resort Guam
09.2014 - 08.2017
- Attended company and restaurant required trainings and meetings, improving skills
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized frequent customer preferences to build relationships and loyalty
- Listened to customer concerns and complaints and quickly rectified issues
- Answered telephones to take reservations or to-go orders
Education
High School Diploma -
George Washington High School
12.2024
Skills
- Data entry
- Managing case files
- Inputting claims
- Issue diagnosis and resolution
- Help desk assistance
- Computer troubleshooting
- Wire pulling
- Network configuration
- Settings configuration
Languages
English
Timeline
Claims Assistant
Guam Insurance Adjusters, Inc.
12.2023 - 11.2024
Technician
MCS Contractors, Inc.
08.2021 - 12.2023
Claims Assistant
Guam Insurance Adjusters, Inc.
08.2017 - 08.2021
Wait Staff Member
Leo Palace Resort Guam
09.2014 - 08.2017
High School Diploma -
George Washington High School
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