Johlaine Charfauros
Yigo Village
Summary
Dynamic Sales Associate with proven expertise at Navy Exchange Guam, excelling in customer service and cash handling. Recognized for fostering customer relationships that drive repeat business and for implementing efficient inventory control systems. Strong problem-solver and team player, consistently meeting deadlines while maintaining high standards of accuracy and organization.
Experienced administrative professional prepared for role with strong organizational skills and keen eye for accuracy. Demonstrates reliability, flexibility, and collaborative mindset, ensuring smooth and efficient record management. Adept at handling confidential information, managing filing systems, and supporting team dynamics to achieve desired results.
Overview
10
10
years of professional experience
Work History
Sales Associate/Customer Service Representative
Navy Exchange Guam
Camp Blaz
10.2015 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
GED -
Guam Community College
Mangilao, GuamSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Money handling
- Meeting deadlines
- Inventory control
- Policy and procedure adherence
Timeline
Sales Associate/Customer Service Representative
Navy Exchange Guam
10.2015 - Current
GED -
Guam Community College
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