John Jacobson
Customer Service Operator
Guatemala
Summary
Experienced customer service agent with a positive attitude, skilled in the hospitality industry and call center sector. Demonstrates exceptional ability in managing customer inquiries, resolving issues, and maintaining high satisfaction levels. Committed to delivering top-notch service through a genuine desire to assist customers.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Best Buy Canada
10.2024 - Current
- Manage high-volume calls
- Make outbound calls when necessary
- Check order status for customers
- Assist customers in placing orders
- Check store inventory for product availability
- Connect customers directly with stores
- Assist customers with billing issues
- Transfer customers to the correct department
- Manage lost shipment cases effectively
Customer Care Representative
Wix
04.2023 - 05.2024
- Handled inbound calls, emails, and live chats to assist customers
- Provided support for billing, editing, domains, and mailbox-related issues
- Managed customer refunds, chargebacks, and payment methods
- Helped troubleshoot payment issues
- Transferred customers to the right department when needed
- Organized and managed customer subscriptions and plans
- Assisted with setting up websites and domains, ensuring everything worked smoothly
- Followed up with customers to make sure their issues were fully resolved
Designer/Product Builder
Rampas Guate
09.2022 - 03.2024
- Product Designer: Utilized Blender for 3D modeling to design both premade and custom projects
- Builder: Constructed ramps from scratch, including setup and complete framing
- Social Media Management: Managed all company social media accounts, created and posted videos, images, reels, and stories
- Customer Interaction: Handled all customer interactions via phone and chat, providing timely support
- Sales and Billing: Oversaw transaction and billing processes, ensuring customer satisfaction throughout
Intern
Executive Hotel, Grand Hotel Sula
08.2017 - 12.2017
- Kitchen Area: Managed breakfast setup, food preparation, and facility cleaning.
- Event Setup: Coordinated event arrangements, ensuring smooth execution
- Maintenance: Handled furniture and pipe repairs to maintain facility standards
- Receptionist: Managed bookings, check-ins, check-outs, and guest inquiries; monitored and updated the property website and reservation platforms
- Warehouse Assistant: Organized inventory, received products, and maintained accurate records
- Sales Representative: Promoted hotel services and scheduled meetings with potential clients
- Management: Supervised daily hotel operations and conducted routine checks to ensure efficiency
Education
High School Diploma -
Antigua International School
Antigua Guatemala 05.2001 -
Psychology
Francisco Marroquin University
Guatemala City Dentistry
Francisco Marroquin University
Guatemala City Biomedical Engineering
Valle De Guatemala University
Guatemala City Carpentry
INTECAP
Guatemala City Skills
Empathy
Communication
Active Listening
Technical Knowledge
Responsability
Time Management
Timeline
Customer Service Representative
Best Buy Canada
10.2024 - Current
Customer Care Representative
Wix
04.2023 - 05.2024
Designer/Product Builder
Rampas Guate
09.2022 - 03.2024
Intern
Executive Hotel, Grand Hotel Sula
08.2017 - 12.2017
High School Diploma -
Antigua International School
05.2001 -
Psychology
Francisco Marroquin University
Dentistry
Francisco Marroquin University
Biomedical Engineering
Valle De Guatemala University
Carpentry
INTECAP
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