John Patrick Cuenca
P.O. Box 1562
Summary
Adept SCADA Systems Analyst with a proven track record at Guam Power Authority, enhancing system functionality and data accuracy through analytical thinking and team leadership. Expert in data research and validation, significantly improved operational efficiencies. Skilled in both hardware troubleshooting and fostering collaborative environments.
Overview
24
24
years of professional experience
Work History
SCADA Systems Analyst
Guam Power Authority
Gloria B. Nelson Public Service Bldg. 688 Route 15
10.2016 - Current
- Subject Matter Expert for EMS (Siemens)
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Enhanced interfaces to promote better functionality for users.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed weekly, monthly and year-end system backup.
Computer Operator III
Guam Power Authority
Gloria B. Nelson Public Service Bldg. 688 Route 15
04.2006 - 10.2016
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Performed system backups
Computer Technician
PC Outlet
Near Guam Premium Outlet (old Chuck E Cheese
06.2003 - 04.2006
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Recommended new and replacement hardware and software purchases.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Replaced defective components and parts on malfunctioning computers and office machines.
Games Technician
Gameworks
Tumon, Across DFS
02.2000 - 05.2005
- Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Enhanced player experience by maintaining and repairing arcade game machines promptly and efficiently.
- Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
- Contributed to the success of promotional events by setting up special game configurations or installations as required.
- Maintained accurate records of all maintenance, repair, and upgrade tasks to ensure proper tracking and follow-up when needed.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Education
Bachelor of Science - Information Technology
University Of Phoenix
Online Schooling10.2008
Associate of Science - Computer Science
Guam Community College
Mangilao, Guam04.2005
Skills
- Analytical Thinking
- Team Collaboration and Leadership
- Information Gathering
- Data Research and Validation
Timeline
SCADA Systems Analyst
Guam Power Authority
10.2016 - Current
Computer Operator III
Guam Power Authority
04.2006 - 10.2016
Computer Technician
PC Outlet
06.2003 - 04.2006
Games Technician
Gameworks
02.2000 - 05.2005
Bachelor of Science - Information Technology
University Of Phoenix
Associate of Science - Computer Science
Guam Community College