John Joshua Guevarra
Yigo,Guam
Summary
Dynamic professional with extensive experience in employee training and operational efficiency, notably at Snowberry Dessert Cafe. Proven ability to develop impactful training materials and enhance customer service standards. Skilled in streamlining processes and fostering team collaboration, ensuring high-quality service and productivity in fast-paced environments.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Team Trainer
Kfc
Tamuning, Guam
09.2024 - Current
- Trained new team members on operational procedures and customer service standards.
- Conducted regular training sessions to enhance team skills and knowledge.
- Assisted in developing training materials for onboarding and ongoing education.
Manager
Snowberry Dessert Cafe
Guam, Yigo
01.2021 - 01.2024
- Led team meetings to discuss project updates and align on goals.
- Developed training materials for new staff onboarding and skill enhancement.
- Streamlined operational processes to improve efficiency and reduce costs.
Crew Kitchen Staff Member
SBARROS
Tamuning, Guam
09.2017 - 01.2021
- Prepared ingredients following recipes for pizza and other menu items.
- Maintained cleanliness and organization in kitchen work areas during shifts.
- Operated kitchen equipment, including ovens and mixers, safely and efficiently.
Education
GED
Mangilao, GuamSkills
- Employee training
- Training material development
- Operational procedures
- Customer service standards
Timeline
Team Trainer
Kfc
09.2024 - Current
Manager
Snowberry Dessert Cafe
01.2021 - 01.2024
Crew Kitchen Staff Member
SBARROS
09.2017 - 01.2021
GED