John Michael Gaerlan
Yigo Village,Guam
Summary
Hospitality professional with extensive experience at Dusit Beach Resort Guam, excelling in staff training and inventory management. Proven track record in enhancing
customer service and team performance, adept at utilizing POS systems for accurate financial reporting. Recognized for effectively resolving complaints and fostering a positive dining experience.
Overview
19
19
years of professional experience
Work History
Outlet Supervisor
Dusit Beach Resort Guam
Tumon, Guam
08.2015 - Current
- Supervised daily operations of restaurant and bar areas to ensure smooth service.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels and ordered supplies to maintain efficient operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developing, implementing, and monitoring operational policies and procedures.
Head Bartender
Dusit Thani Guam
Tumon , Guam
08.2015 - 04.2020
- Managed bar operations and ensured compliance with health and safety standards.
- Trained and supervised bartending staff in cocktail preparation and customer service.
- Developed innovative cocktail menus reflecting local flavors and seasonal ingredients.
- Maintained inventory levels and ordered supplies to meet demand efficiently.
- Created engaging customer experiences through personalized drink recommendations.
Captain Server
Hilton Resort & Spa Guam
Tumon , Guam
01.2007 - 08.2015
- Supervised team members during shift operations ensuring tasks were completed efficiently.
- Promptly responded to customer complaints or concerns in a professional manner.
- Conducted staff meetings to communicate updates and enhance team performance.
- Balanced daily transactions against sales reports generated by POS system.
- Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
Education
Simon Sanchez High School
Yigo , GuamSkills
- Inventory management
- Revenue tracking
- Budget management
- POS system operation
- Team leadership
- Staff training
- Customer service
- Complaint handling
- Time management
Accomplishments
- Supervisor of the year
- Employee of the Month
- Bartending Academy
- Development Training on Supervisor
- Captain Server
- Hotel and Hospitality Training
Timeline
Outlet Supervisor
Dusit Beach Resort Guam
08.2015 - Current
Head Bartender
Dusit Thani Guam
08.2015 - 04.2020
Captain Server
Hilton Resort & Spa Guam
01.2007 - 08.2015
Simon Sanchez High School