John Vincent Dungca
Mangilao
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Solutions Specialist
GTA
03.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Collaborated with Smart Techs to locate replacement components and resolve advanced problems.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Conducted precise and efficient cash and credit card transactions, ensuring minimal discrepancies in cash drawer balancing.
- Developed and implemented efficient systems for managing large cash volumes, optimizing the deposit process to save time and reduce operational costs.
Sales Associate
Crook Guam
11.2019 - Current
- Successfully assisted customers with purchase decisions, transactions, returns, and inquiries
- Created attractive merchandise displays with strategic product placement that pulled customers into store and maximized purchases
- Greeted customers, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Gained in-depth knowledge of company’s product offerings to provide reliable and trusted assistance to customers daily, helping them make informed decisions
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Managed and facilitated the timely and secure deposit of substantial sums of company funds into the bank, consistently adhering to established financial protocols and ensuring accurate documentation.
- Implemented and enforced robust security measures during cash handling and transportation to safeguard against potential risks, consistently complying with industry regulations and company policies.
Sales Associate
Calvin Klein
01.2017 - 07.2022
- Greeted customers, responded to inquiries, helped with purchase decisions, and provided exceptional customer service
- Successfully assisted customers with purchase decisions, transactions, returns, and inquiries
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Gained in-depth knowledge of company’s product offerings to provide reliable and trusted assistance to customers, helping them make informed decisions
- Trained new employees on upselling, cross-selling, and customer service techniques
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Education
GED -
Guam Community College
Mangilao05.2013
Skills
- Customer Care Cash handling
- Issue and Complaint Resolution
- Creative Solutions
- Building Customer Trust and Loyalty
- Billing Adjustments and Refunds
- Sales and Upselling
- Team-Oriented and Cooperative
- Communication
- Effective Multitasking
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
Customer Solutions Specialist
GTA
03.2022 - Current
Sales Associate
Crook Guam
11.2019 - Current
Sales Associate
Calvin Klein
01.2017 - 07.2022
GED -
Guam Community College
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