Joleen Guerrero
Agat Village
Summary
Over 15 years customer service with Administrative and retail background. Excellent communication, collaboration, and technical documentation. Recognitions received based on performance. Values integrity, problem resolution, being proactive and passionate about the work. Highly organized General Clerk with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Overview
17
17
years of professional experience
Work History
General Clerk III
Kina'ole Foundation (GPDB)
10.2023 - Current
- Develop, analyze, consolidate, and maintain reports, spreadsheets, housing presentations and flowcharts utilizing housing processes and assets in accordance with policies, desk guides and instructions
- Receive, classify, reconcile, interpret, consolidate, and/or summarize documents and information utilizing standard office equipment
- Code and file documents in extensive alphabetical order
- Generate / create reports based on housing inventory utilization
- Maintain housing files and records of documents processed
- Managed over 50 customer calls per day
- Maintain Quality control inventory of housing keys issued and received
- Prepare and consolidate time sheets for manager's approval
- Draft, prepare, and coordinate dissemination of housing bulletins
- Coordinate monthly housing meetings and records meeting minutes
- Prepare and maintains weekly housing utilization reports
- Perform other related work as assigned
- Conduct inspection on community housing to ensure that it meets Housing inspection criteria set forth by CNIC
- Coordinate with Landlords/Agents with regards to scheduling appointments, required documents and expectations on conditions of rental unit to pass inspection
- Document inspections using Navy Inspection Checklist
- Upload all inspection documents, photos, and update information in Referral Property Module in eMH data base
- Schedule appointments for all Referral inspections using eMH data base
- Conduct mediation inspections or landlord/tenant issue resolution
- Update and maintain all listed rental units in Homes.mil
- Maintain and organize all records and documents relating to Referral inspections
- Provide inspection packets to Housing Referral Assistance in a timely manner
- Knowledge of CNIC Housing Referral Service Policy, eMH data base and basic local codes.
General Clerk II
Kina'ole Foundation (GPDB)
01.2023 - 10.2023
- Performed combination of clerical tasks to support operations of Housing
- Prepare and maintains daily housing utilization reports
- Receives, reviews, records, prepare, file, copy and updating documents accurately both manually and electronically
- Managed over 50 customer calls per day
- Maintains confidentiality of records and compile information
- Responds to routine requests with standard answers for customers and government officials
- Answers phone and in-person customer service questions or concerns
- Prepare, file and issue verification of residency documents
- Sorts, delivers, and gathers files and or other documents for designated personnel
- Maintains inventory of Government housing keys issued and received
- Follows established procedures or steps to process documents
- Coordinate with Landlords/Agents with regards to scheduling appointments, required documents and expectations on conditions of rental unit to pass inspection
- Code and file documents in extensive alphabetical order
- Prepare briefing packets for weekly presentations and assist service members with general questions pertaining to housing
- Maintain housing files and records of documents processed
- Prepare and route documentation for service member requests while working closely with housing director and admin department
- Update and/or log information in eMH data base
- Schedule appointments for Referral inspections using eMH data base
- Schedule and/or coordinate loaner furniture/appliance requests with warehouse
- Perform other related work as assigned.
Purchasing Assistant
Micronesian Brokers
12.2022 - 01.2023
- Assist purchasing manager with operations
- Run Data Analysis for quarterly and annual reports to determine purchasing needs while managing inventory
- Track and identify shipments to and from vendors, stores, and other warehouse facilities
- Established market research to identify beneficial purchase agreements and potential vendors
- Review purchasing agreements with vendors, monitor performance and negotiating contracts
- Work closely with Sales & Marketing, Accounting and Warehouse staff to enhance profitability and efficiency
- Increased communication with local trucking companies and coordinate for container pick up/delivery
- Prepare Bill of Lading documents and other necessary repots for Port Authority of Guam.
Maintenance Administrator
Horizon Properties, Inc.
07.2019 - 10.2022
- Managed over 100 properties for maintenance troubleshooting while working closely with Property Managers and contractors.
- Utilized Microsoft word, excel, adobe and propertyware
- Daily use of common office equipment (telephone, xerox/fax machine, paper shredder, etc.)
- Photocopying and scanning
- Performed effectively as administrative assistant to Property manager and principal broker while supervising maintenance team
- Maintained records of tenant applicants and agents
- Scheduled and conducted inspections for move in, move out and quality control
- Meet inspectors from GHURA, DPW, Military housing of all single-family homes and apartments for occupancy or vacancy
- Maintained project reports while updating investors and management
- Filing documents, typing memos, processing outgoing and incoming mail
- Communicated and coordinated with contractors, cleaning companies, A/C techs, plumbers, electricians, carpenters etc
- Prepare reports of assessments conducted on performance from various contractors and vendors
- Oversee contractor's performance and evaluate/inspect numerous projects after completion and report back in detail to management and homeowners
- Drafted detailed scope of work for projects, outsourced to vendors and contractors when obtaining estimations to meet deadlines
- Scheduled appointments with tenants and troubleshooted to rectify complaints
- Carried out reception duties
- Answering calls and forwarding callers to appropriate departments
- Entered time sheets into propertyware program for billing purposes and works directly with accounting department for month end reports
- Provided information and services regarding maintenance issues for all tenants and landlords based on real estate practices.
Cash Coordinator
Veiovis (FHP Clinic)
11.2016 - 09.2017
- Adhered to contract requirements, company policies, safety, health and HIPPA regulations
- Oversee all Patient Services Cash Count sheets and monies from previous day and works closely with Patient services Lead and Supervisor from Finance department
- Follow up with various departments for unaccounted or offset balance sheets including Cash, Credit, Checks, and travel vouchers
- Performed Basic computer skills utilizing Microsoft word, excel, adobe
- Use of office equipment (money and coin machines, telephone switchboard, xerox/fax machine, etc.) Assist Finance department with research and verification of Cash sheets when needed
- Entered Medical records for input of EClinic program, maintained confidentiality of patients and various clerical duties while communicating effectively orally and in writing
- Processed appointments, cancellations, requests for referrals, and prescriptions requests via company software programs
- Greet patients and outside providers via telephone, direct calls to appropriate departments
- Summarizing/clarifying large amounts of inbound and outbound patient concerns/information effectively for nurses in a timely manner.
Supervisory Sales Associate / Naval Station
Santa Rita Navy Exchange, Mini Mart Gas Station
04.2007 - 04.2016
- Oversee all retail floor operations, including floor staff coverage, cash handling, product merchandising, restocking and daily maintenance
- Supervise all merchandise processing, including accurate order entry and processing in POS system, merchandise inspection, tagging, stocking and display
- Performed Basic computer skills using Microsoft word, excel, adobe
- Use of common office equipment (telephone, xerox/fax machine, etc.) Operate computerized point of sale cash register and inventory management system including accurately entering of sales information, receiving payment for products, processing credit card transactions, refunds, exchanges, voids, and issuing gift credit cards
- Train and supervise staff on merchandise receipt, pricing and restocking procedures, and daily restocking from office backroom and stockroom
- Responsible for compiling and consolidating daily sales data, fuel reports and daily deposits
- Established involvement with building of New Mini Mart Gas station project and construction of layout, shelving, walk in freezers, matrix and gas pumps troubleshoot to reach opening goal of establishment.
Education
12 in General Studies -
Southern High
Santa Rita06.2003
Skills
- Property Management
- Supervising Experience
- Quality Control
- Operations Support
- Administrative Tasks
Timeline
General Clerk III
Kina'ole Foundation (GPDB)
10.2023 - Current
General Clerk II
Kina'ole Foundation (GPDB)
01.2023 - 10.2023
Purchasing Assistant
Micronesian Brokers
12.2022 - 01.2023
Maintenance Administrator
Horizon Properties, Inc.
07.2019 - 10.2022
Cash Coordinator
Veiovis (FHP Clinic)
11.2016 - 09.2017
Supervisory Sales Associate / Naval Station
Santa Rita Navy Exchange, Mini Mart Gas Station
04.2007 - 04.2016
12 in General Studies -
Southern High
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