Jonel Zamora
Dededo,Guam
Summary
Dynamic professional with a proven track record at Aviation Service Alliance, excelling in passenger assistance and customer service management. Leveraged strong organization and empathetic communication to enhance passenger experience and team efficiency. Achieved significant improvements in service delivery by mentoring staff and implementing efficient procedures. Skilled in both interpersonal and logistical aspects of customer service.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Aviation Service Alliance
10.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Culinary Specialist
United States Navy
06.2021 - 11.2023
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
Education
Bachelor Of Tourism Management - International Studies
San Beda College
Philippines06.2019
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
Accomplishments
Became culinary specialist of the month onboard Military Ship that was homeported in Yokosuka, Japan
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
Timeline
Passenger Service Agent
Aviation Service Alliance
10.2024 - Current
Culinary Specialist
United States Navy
06.2021 - 11.2023
Bachelor Of Tourism Management - International Studies
San Beda College
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