Jordan James Hattori

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• Greeted guests with friendliness and professionalism.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Balanced daily registers and generated sales reports for management.
• Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
• Trained new bartenders on drink preparation and upselling techniques.
• Assisted in setting up the bar for service shift.
• Developed good working relationships with fellow employees through effective communication.
• Resolved customer complaints in a professional manner.
• Effectively multitasked within fast-paced environment.