Jorge Rodrigo Padilla Dieguez
ICX Product Coordinator
Guatemala
Summary
ICX Product Coordinator at Tigo Guatemala with a proven track record in product launches and strategic marketing. Skilled in data analytics and cross-functional leadership, I enhanced customer satisfaction and drove growth through innovative solutions and effective stakeholder communication. Successfully implemented cost-saving measures while maintaining high-quality standards.
Experienced with managing end-to-end product coordination, ensuring seamless execution of product strategies. Utilizes effective communication and organizational skills to align cross-functional teams. Knowledge of market trends and product lifecycle management enhances strategic decision-making.
Overview
14
14
years of professional experience
2
2
Languages
Work History
ICX Product Coordinator
Tigo Guatemala
Guatemala, Guatemala
05.2023 - Current
- Collaborated with cross-functional teams to develop innovative product solutions, resulting in increased gross margin for the company +Q.9M vs Budget for the Roaming Business in 2024.
- Enhanced product visibility by implementing strategic marketing plans and coordinating promotional campaigns. 42K Clicks, +Q3.4M vs Budget for December 2024 in the Roaming Business.
- Spearheaded process improvement initiatives by identifying inefficiencies within existing workflows and implementing streamlined solutions for decreasing costs -Q0.7M less cost for Long Distance Service in 2024.
- Managed budgetary constraints while maintaining high quality standards for all products under coordination. Roaming 100% profitable.
- Conducted regular competitor analysis to stay ahead of industry trends and capitalize on emerging opportunities.
- Maintained up-to-date knowledge of industry best practices through regular research and professional development opportunities, ensuring a competitive edge in the marketplace.
- Coordinated project planning and execution with team members and team leads.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Liaised with clients to better understand business needs and current market landscape.
- Analyzed metrics to measure product performance.
Roaming Specialist
Tigo Guatemala
10.2016 - 04.2023
- Promoted cost-saving initiatives by negotiating favorable terms with international partners. +100 countries with Roaming Coverage.
- Collaborated with marketing teams, crafting targeted campaigns promoting the benefits of various roaming packages.
- Analyzed market trends, adjusting pricing strategies accordingly to remain competitive in the industry.
- Spearheaded the launch of new roaming packages, leading cross-functional teams through successful implementation.
- Streamlined roaming processes, optimizing system configurations for better user experiences.
- Reduced roaming-related complaints with proactive troubleshooting and swift resolution of issues.
- Contributed to product development efforts by sharing insights from customer feedback and usage patterns.
- Boosted customer satisfaction by providing thorough training on roaming features and functionalities to support teams.
VAP Operations Engineer
Tigo Guatemala
06.2012 - 09.2016
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Championed a culture of continuous learning and professional development among team members, constantly seeking opportunities for growth.
- Leveraged industry best practices when approaching problem-solving situations or designing new systems.
- Coordinated with stakeholders across departments to gather input on potential improvements in workflows or technology implementations.
Solution Architect
Siemens Enterprise Communications
01.2011 - 05.2012
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Conducted research to evaluate systems design and process efficiency.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
Education
Master of Finance - Financial Management
Universidad Galileo
Guatemala 05.2001 -
MBA - Business Administration And Management
Universidad Galileo
Guatemala 05.2001 -
Associate of Science - Electronic Engineering
Universidad De San Carlos De Guatemala
Guatemala 05.2001 -
High School Diploma -
Colegio Capouilliez
Guatemala 05.2001 -
English Proficiency - English Language
Colegio Capouilliez
Guatemala 05.2001 -
Skills
Pricing strategy
Product launches
Competitive analysis
Marketing coordination
Product vision and strategy
Cross functional leadership
User and UX research
Data analytics
Financial management
Go-to-market strategy
Making Music
Home Studio Enthusiast
Timeline
ICX Product Coordinator
Tigo Guatemala
05.2023 - Current
Roaming Specialist
Tigo Guatemala
10.2016 - 04.2023
VAP Operations Engineer
Tigo Guatemala
06.2012 - 09.2016
Solution Architect
Siemens Enterprise Communications
01.2011 - 05.2012
Master of Finance - Financial Management
Universidad Galileo
05.2001 -
MBA - Business Administration And Management
Universidad Galileo
05.2001 -
Associate of Science - Electronic Engineering
Universidad De San Carlos De Guatemala
05.2001 -
High School Diploma -
Colegio Capouilliez
05.2001 -
English Proficiency - English Language
Colegio Capouilliez
05.2001 -
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