Jose Roma

• Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
• Promoted a culture of innovation and continuous learning within the organization by sharing knowledge, best practices, and lessons learned from RPA development projects.
• Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
• Improved process efficiency by designing and implementing RPA solutions for various business functions.

• Actively participated in code reviews, enhancing overall code quality and driving continuous improvement within the team.
• Continuously expanded knowledge of RPA technologies through self-directed learning and attending relevant workshops or seminars.
• Collaborated with cross-functional teams for successful RPA implementation across various departments.
• Leveraged strong programming skills to develop high-quality automation solutions tailored to specific business needs.

This position had me answering calls from customers wanting air time for their phones or activations for new devices. I had to offer support in a timely maner to solve their issues or fulfill their requests. Customers could speak english or spanish, it was my job to offer support on the desired language.