Jose Daniel Santizo Rivera
Guatemala
Summary
Offering deep understanding on the current position improving experiences with an analytical and professional attitude. Skilled in training and collaborating with team mates, seeks to get on the next step of my professional carreer
Overview
2
2
years of professional experience
Work History
Customer Experience Analyst
CIBC
12.2023 - Current
- Monitors client's experiences to analyze the correct completion of the agent's performance.
- Evaluates new tools and technologies, recommending those with potential benefits for improving overall efficiency or effectiveness within the department.
- Provides support and training to new CEAs on the team and amongst the peers and client's when needed.
Customer Service Representative
Telus Mobility
02.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service
- Succeeded on expected KPIs, providing excelling skills on my team and managed to often get recognized for my performance
Education
High School Diploma -
Colegio Cristiano Bilingüe "El Shaddai"
Guatemala10-2020
Skills
- Analytical Mindset
- Fast learner
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
- Task prioritization
- Time management abilities
- Continuous improvement
- Employee training
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Customer Experience Analyst
CIBC
12.2023 - Current
Customer Service Representative
Telus Mobility
02.2023 - 12.2023
High School Diploma -
Colegio Cristiano Bilingüe "El Shaddai"
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