Jose Manuel Paz Casasola
Business Administration
San Lucas Sacatepequez
Summary
Contribute all my knowledge and skills acquired through my work experience and university studies to the company, where I can grow professionally and improve as a person.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
Telus monday.com
11.2023 - Current
- Provide technical support and identify errors within the platform, as well as resolve any issues that the monday.com platform may have, working together with developers to meet the needs of clients.
customer service
Telus monday.com
11.2021 - 09.2023
- Provide customer service through email (back office) and offer technical support for issues they have with the monday.com platform.
Customer resolutions team
Telus Home warranty of America
04.2019 - 10.2021
- Provide solutions to customers who call regarding any issues they have with their claims, and offer the best resolution to ensure their claim is processed as quickly as possible.
Consulting manager
Premium Leads
08.2017 - 06.2018
- Make reports of all the appointments made by the salespeople, audit all the calls made by the company's call center agents to help them improve their performance and make more sales appointments.
Supervisor de la Administración
Solquimed
05.2011 - 02.2012
- Responsible for monitoring the number of products handled within the company, the number of products sold each month, and which customers were paying and which were late on payments.
Education
High School Diploma -
Colegio Ameritec
Guatemala City, Guatemala 05.2001 - 01.2010
Closed Pensum - Business Administration
Universidad Rafael Landívar
Guatemala City, Guatemala11-2024
Skills
Mobile device troubleshooting
Client orientation
Case Management
Customer service expert
Troubleshooting expertise
Microsoft Excel
Mail handling
Employment References
- Dayana Nasser, Supervisor HWA customer service, +502 4046-4809,
- Manolo Porras, General manager in Premium Leads, +502 5525-0008
- Jaime Carranza, Customer consultant in Lucid Day, +502 3538-8959
Personal references
- Martha Elena Castañeda, +502 5990-7505,
- Pedro Maldonado Sthale, +502 4593-1972.
Personal Information
- Age: 32
- Marital status: Single
- DPI: 2144 91943 0101
Timeline
Technical Support Engineer
Telus monday.com
11.2023 - Current
customer service
Telus monday.com
11.2021 - 09.2023
Customer resolutions team
Telus Home warranty of America
04.2019 - 10.2021
Consulting manager
Premium Leads
08.2017 - 06.2018
Supervisor de la Administración
Solquimed
05.2011 - 02.2012
High School Diploma -
Colegio Ameritec
05.2001 - 01.2010
Closed Pensum - Business Administration
Universidad Rafael Landívar
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