Richelle Tugade
Dededo
Summary
Effective Student committed to learning, developing skills in Physical Therapy and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
City Hill Company
07.2023 - 08.2023
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Cashier / Sales Associate
Footlocker
10.2020 - Current
- Set up new sales displays each week with fresh merchandise.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained staff on operating procedures and company services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Photobooth Attendant
Muse Guam
10.2018 - 10.2021
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Adjusted for factors such as lighting and tested photo booth results before events.
- Displayed, offered and suggested props suitable for event type.
- Set up and broke down photo booth and associated items.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Sales Representative
Vector Marketing
07.2020 - 11.2020
- Developed customized sales techniques to successfully sell and upsell CutCo Kitchenware and CutCo services to new and existing clients.
- Built positive and productive customer connections to drive consistent sales.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of Science - Pre-Physical Therapy
University of Guam
Mangilao, Guam12.2025
High School Diploma -
John F. Kennedy High School
Tamuning, Guam06.2019
Skills
- Microsoft Office
- Verbal and Written Communication
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Multitasking Abilities
- Cash Register Systems
- Stocking and Replenishing
- Active Listening
Research & Projects
Work pertaining to University of Guam HS350: Test & Measures, and HS491: Current Topics-Injury Prevention.
- Type of testing to conduct on athletes specific to a selected sport.
- Diagnosing and providing treatment/training plans to specific injuries/scenarios.
Please see attached link for detailed work: https://drive.google.com/drive/folders/1IkzsfbZS7mhDUOEMRg_ThTN_UZSDt1Wi?usp=drive_link
Accomplishments
- Nationally recognized Guam Track & Field athlete for 5 years.
- Multiple awards in National Track & Field events as a result of ambition, perseverance, dedication, talent, and team-work.
- Dr.Sheih 2019 Scholarship finalist as a result for excellency in balancing academics and athletics throughout high-school
Timeline
Front Desk Agent
City Hill Company
07.2023 - 08.2023
Cashier / Sales Associate
Footlocker
10.2020 - Current
Sales Representative
Vector Marketing
07.2020 - 11.2020
Photobooth Attendant
Muse Guam
10.2018 - 10.2021
Bachelor of Science - Pre-Physical Therapy
University of Guam
High School Diploma -
John F. Kennedy High School
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