Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH CUBOL

DEDEDO

Summary

Dynamic HVAC/R Manager with a proven track record at Dusit Thani Guam Resort, excelling in team leadership and strategic planning. Enhanced operational efficiency through process improvements, achieving significant cost savings. Skilled in conflict resolution and customer relationship management, fostering a high-performing team culture focused on continuous development and exceptional service delivery.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

HVAC/R Manager

Dusit Thani Guam Resort
06.2022 - Current
  • Assisted in developing operational workflows to enhance team efficiency.
  • Supported project coordination efforts, ensuring timely completion of tasks.
  • Participated in training sessions to learn essential management tools and systems.
  • Contributed to team meetings by providing insights on process improvements.
  • Collaborated with colleagues to maintain organized project documentation.
  • Engaged in cross-functional communication to facilitate smooth operations.
  • Adapted quickly to new technologies, improving overall task execution speed.
  • Developed foundational skills in conflict resolution and team dynamics management.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

HVAC/R Lead Technician

JMI Edison
10.2016 - 06.2022
  • Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored junior technicians on equipment usage and maintenance procedures.
  • Implemented process improvements, enhancing workflow efficiency and reducing downtime.
  • Conducted routine inspections of equipment, identifying issues for timely resolution.
  • Collaborated with cross-functional teams to streamline project execution and communication.
  • Managed inventory levels, coordinating with suppliers to maintain necessary stock.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Monitored and enforced safety measures to mitigate hazards.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
  • Tested components and systems to evaluate performance and identify concerns.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
  • Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
  • Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
  • Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

HVAC/R Supervisor

GR Construction
03.2013 - 10.2016
  • Supervised daily operations, ensuring adherence to safety protocols and company policies.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced workflow efficiency and productivity.
  • Conducted performance evaluations, providing constructive feedback to support employee development.
  • Coordinated inventory management, optimizing stock levels and reducing waste.
  • Developed training materials and sessions to enhance staff skills and knowledge retention.
  • Collaborated with management to devise strategic plans for operational excellence.
  • Resolved conflicts and addressed personnel issues, fostering a positive work environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

HVAC/R Lead Technician

Advance Management Inc.
06.2011 - 03.2013
  • Developed training materials for new hires, improving onboarding experience and knowledge retention.
  • Evaluated technician performance, providing constructive feedback to foster professional growth.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Adhered to established policies and standards to safely complete projects.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Implemented, configured, and optimized safety standards.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
  • Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored junior technicians on equipment usage and maintenance procedures.
  • Implemented process improvements, enhancing workflow efficiency and reducing downtime.
  • Conducted routine inspections of equipment, identifying issues for timely resolution.
  • Managed inventory levels, coordinating with suppliers to maintain necessary stock.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.

Lead Technician

Cabuhat Tech. Services
06.2009 - 06.2011
  • Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
  • Trained and mentored junior technicians, enhancing team performance and knowledge retention.
  • Implemented process improvements that streamlined workflows, reducing downtime significantly.
  • Conducted regular equipment inspections, identifying maintenance needs and preventing operational disruptions.

Education

Hydrocarbon Refrigerant Handling -

EPA
ONLINE

OSHA 30 -

OSHA

Universal 608 Certificate - Refrigerant

EPA
Guam
04-2009

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Performance evaluations
  • Key performance indicators
  • Expectation setting
  • Emergency response
  • Contract management
  • Lead generation
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Change management
  • Vendor management
  • Regulatory compliance
  • Competitor research
  • Stakeholder management
  • Trend analysis
  • Resource allocation
  • Revenue management
  • Innovation management
  • Networking strategies
  • Cross-functional team management
  • Disciplinary techniques
  • Financial records oversight
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Work Planning and Prioritization
  • Hiring and training
  • Managing operations and efficiency
  • Customer relationship management
  • Training and development
  • Staff training
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Professional and courteous
  • Negotiation and conflict resolution
  • Good judgment
  • Process improvement
  • Active listening
  • Interpersonal relations
  • Schedule management
  • Employee development
  • Problem-solving aptitude

Timeline

HVAC/R Manager

Dusit Thani Guam Resort
06.2022 - Current

HVAC/R Lead Technician

JMI Edison
10.2016 - 06.2022

HVAC/R Supervisor

GR Construction
03.2013 - 10.2016

HVAC/R Lead Technician

Advance Management Inc.
06.2011 - 03.2013

Lead Technician

Cabuhat Tech. Services
06.2009 - 06.2011

Hydrocarbon Refrigerant Handling -

EPA

OSHA 30 -

OSHA

Universal 608 Certificate - Refrigerant

EPA

Similar Profiles

CREATE PROFILE
JOSEPH CUBOL