Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Joseph Kim

Tamuning,Guam

Summary

I have extensive experience in customer service, sales, and retail, which has equipped me with a well-rounded skill set for interacting with customers and driving sales. Over the years, I have honed my ability to provide excellent customer service, ensuring that each customer feels valued and satisfied. My experience in sales has allowed me to develop strong persuasive skills and a keen understanding of customer needs, enabling me to effectively promote products and close sales.

In the retail environment, I have successfully managed inventory, organized displays, and maintained a clean and welcoming store atmosphere. My attention to detail and commitment to excellence have consistently contributed to positive shopping experiences for customers.

I am also highly skilled at working collaboratively with my coworkers. I understand the importance of communication, cooperation, and support within a team. I am always willing to lend a hand, share knowledge, and work together to achieve common goals. My positive attitude and team-oriented mindset have made me a valuable team player in every role I have undertaken.

Overview

7
7
years of professional experience

Work History

Security Operations Center

G4s
Haganta, Guam
12.2023 - 04.2024
  • Managed security operations center activities including threat monitoring, analysis, investigation, and response.
  • Developed strategies for improving existing processes related to distribution center operations.
  • Prepared weekly progress reports detailing key performance indicators related to the call center's operations.
  • Managed the day-to-day operations of the community center including scheduling activities, maintaining equipment and ensuring safety standards were met.
  • Monitored call center operations to ensure accuracy and efficiency of staff performance.
  • Managed daily operations of the center including scheduling staff hours, ordering supplies, and maintaining equipment.
  • Evaluated and analyzed terrain to determine physical security equipment placement and safe operations.
  • Monitored daily operations of animal housing facilities, including maintenance, sanitation and security.
  • Provided technical support and troubleshooting for data center operations.
  • Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.

Service Agent

Menzies
Tamuning , Guam
04.2022 - 08.2023
  • Assessed customer needs to provide the best solutions.
  • Handled difficult situations involving dissatisfied customers calmly and efficiently.
  • Managed customer accounts by updating information accurately into the system.
  • Ensured compliance with safety regulations in the workplace.
  • Performed administrative duties such as data entry, filing, and record keeping.
  • Greeted customers and provided assistance with their inquiries.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Maintained records of customer interactions and transactions.

Sales Associate

Gucci
Tumon, Guam
07.2018 - 03.2020
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Translator

T galleria
Tumon, Guam
02.2018 - 07.2018
  • Prepared reports summarizing progress of projects for management review.
  • Provided technical support regarding language software applications.
  • Worked with linguists to ensure that translations were accurate and culturally appropriate.
  • Advised clients on cultural differences between countries or regions.

Sales Associate

Bottega
Tumon, Guam
06.2017 - 01.2018
  • Demonstrated product features and benefits for customers' needs.
  • Processed credit card transactions quickly and securely.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.

Skills

  • Customer Needs Assessment
  • Promotional support
  • Upselling
  • Sales Development
  • Product Sales
  • Payment Processing
  • Verbal/written communication
  • Conflict Resolution
  • Multi-tasking strength
  • Reliable and punctual
  • Flexible Schedule
  • Quality assurance processes
  • Live interpretations
  • Cultural Awareness
  • Virtualization
  • System Administration
  • Log updates
  • System monitoring
  • Data Entry
  • Attention to Detail

Languages

English
First Language
Korean
Proficient (C2)
C2

Timeline

Security Operations Center

G4s
12.2023 - 04.2024

Service Agent

Menzies
04.2022 - 08.2023

Sales Associate

Gucci
07.2018 - 03.2020

Translator

T galleria
02.2018 - 07.2018

Sales Associate

Bottega
06.2017 - 01.2018
Joseph Kim