Joshua Quiambao
Talofofo
Summary
Proven in elevating service quality and enhancing customer experiences, I excelled at A.S.A. by addressing client concerns with patience and effective communication. My ability to maintain composure under pressure and foster positive workplace relationships has consistently improved team dynamics and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Service Agent
A.S.A.(Aviation Service Alliance)
Guam International Airport
10.2024 - Current
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
Barista
Hava Java
148 Aspinall Ave Suite 102, Hagåtña, 96910
05.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Guahan Academy Charter School
BLDG C&D, Mariner Ave, Barrigada, 96913, Guam01-2022
Skills
- Patience and calmness during stressful situations
- Customer complaint handling
- Healthy communication among the workplace
- Able to keep a good relationship with colleagues
- Keeps the importance of service quality aware to coworkers
Timeline
Service Agent
A.S.A.(Aviation Service Alliance)
10.2024 - Current
Barista
Hava Java
05.2024 - 10.2024
High School Diploma -
Guahan Academy Charter School