Josie Quijano

Delivered exceptional customer service by welcoming and engaging customers to understand and fulfill their buying needs, enhancing customer satisfaction &

loyalty

Built strong client relationships by maintaining CRM portfolio to drive repeated sales and increase brand revenue

Communicated promotional offers to clients using email and other social media platforms resulting in increased sales & customer engagement

Scheduled and coordinated a personalized one on one appointments to address individual client needs

Invited clients to exclusive private events resulting in enhanced client satisfaction & experience

Addressed and resolved client concerns &

complaints in a timely and professional manner

Processed sales transactions accurately and efficiently, handling cash and maintaining register balances

Organized stocks and restocked merchandise, maintained visual displays aligned with brand’s image to ensure appealing and orderly boutique environment

Maintained and updated daily inventory to ensure product availability, accuracy and minimize discrepancies

Assisted customers in selecting products, delivering personalized service

Increased average transaction value through effective upselling

Resolved customer concerns professionally and efficiently

Maintained store presentation according to brand standards

Supported visual merchandising to enhance store appeal

Handled transactions using POS system