Josue Folgar
Subject Matter Expert (SME)
Villa nueva
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Subject matter expert
Telus Digital
10.2022 - Current
- Mediated communication between Telus Account Managers and their requests, providing resolution for complex billing and change inquiries.
- Processed non-urgent and urgent requests from off-queue bins with efficiency and accuracy.
- Managed escalation cases related to complex billing issues, ensuring prompt and satisfactory resolution.
- Prepared detailed reports and documentation for complex cases.
Customer service representative
Telus International
02.2022 - 10.2022
- Provided billing assistance and supported sales efforts by delivering clear, accurate information to customers.
- Conducted thorough research to identify solutions for customer inquiries and complaints, ensuring timely problem resolution.
- Promoted company products and services during interactions to drive potential sales opportunities.
- Enhanced the overall customer experience by maintaining professionalism and responsiveness in all communication.
Education
Bachelor - system engineering
Universidad Mariano Galvez
01.2021 - Current
Skills
Creative solutions
Timeline
Subject matter expert
Telus Digital
10.2022 - Current
Customer service representative
Telus International
02.2022 - 10.2022
Bachelor - system engineering
Universidad Mariano Galvez
01.2021 - Current
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Yann LescarbeauYann Lescarbeau
Senior Strategy Manager – Interlock and Growth Office at TELUS & TELUS Digital ExperienceSenior Strategy Manager – Interlock and Growth Office at TELUS & TELUS Digital Experience
Javier Molina TosetJavier Molina Toset
Spanish Online Data Analyst at Telus DigitalSpanish Online Data Analyst at Telus Digital
WILLIAM D. COLEMANWILLIAM D. COLEMAN
US INTERNET SEARCH RATER at TELUS DigitalUS INTERNET SEARCH RATER at TELUS Digital
Manolo RosalesManolo Rosales
Subject Matter Experet at Allied Global Contact Center and BPOSubject Matter Experet at Allied Global Contact Center and BPO