Josué Noé Sopón Clemente

Telus International, Guatemala City, Guatemala

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Responded to customer requests for products, services, and company information.

Telus International, Guatemala City, Guatemala

Increased sales revenue by consistently meeting and exceeding sales targets.

Enhanced product knowledge through continuous training and professional development opportunities.

Achieved top performer status within the company due to consistent high sales numbers.

Developed strong relationships with clients through excellent customer service and regular followups.

Assisted call-in customers with questions and orders.

Explained features and advantages of travel and entertainment products or services to promote sales.

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

Telus Digital, Guatemala City, Guatemala

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Responded to customer requests for products, services, and company information.

Handled very difficult situations where people used to request a supervisor, taking calls as a supervisor in charge.