JOY R. QUICHOCHO-CRUZ
Hagåtña
Summary
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Port Police Officer II
Port Authority of Guam
02.2020 - Current
- Provide equal and impartial enforcement of all local and federal laws
- Safeguard and protect the lives, property and constitutional rights of all citizenry
- Secure all information pertaining to the proper conduct of business prior to the tour of duty
- Ensure civil treatment and protection of all rights of all persons coming within the scope of police authority
- Gather, submit, and maintain intelligence information, and pass on information to other units that may be useful to their investigations
- Respond to crime and/or traffic accident scenes and ensure the protection of the scene and all physical evidence and witnesses until relieved by higher authority
- Conduct the preliminary investigation at crime scenes until either relieved or to a point where a lapse in the investigation would not hamper or jeopardize the outcome of the case
- Maintain radio communication during tour of duty, including mealtimes, and maintain a response time conducive to the needs of the citizens served, promptly responding to all calls assigned and to those calls assigned other units where their closer proximity and the nature of the call demands immediate response
- Provide first aid and rescue services at crime scenes, accidents, disasters and other emergency situations
- Engage in a wide variety of traffic direction and crowd control activities
- Promote and preserve order, defend persons from imminent physical harm, respond to requests for protective service, resolve conflicts between individuals and groups, and protect individual constitutional guarantees
- Encourage voluntary compliance with the law and reduce the opportunity for criminal activity
- Maintain records of daily activities and present testimony at judicial proceedings and other formal hearings
- Exercise discretion in determining whether to take no action, to advise, warn or arrest
- Enforce all moving violations and non-moving traffic laws according to statue to ensure the smooth flow of traffic
- When assigned, give special speeches and presentations to civic and other groups to promote the police image
- Evaluate officer performance and fill out necessary report forms while assigned to the Field Officer Training and Evaluation Program
- Make recommendations to improve operational effectiveness
- Knowledge of the constitutional requirements and experience of techniques and procedures for the collection and preservation of evidence, proper police procedures for car stops, arrests, investigative detention, handcuffing, prisoner safety, self-defense, and interview/interrogation techniques for victims, witnesses, and suspects
- Thorough knowledge of court procedures and the implications of the use of deadly force
- Assist with the management of port security requirements; identification cards, access control, authorized vehicles, traffic management, security cameras
- Maintain compliance of the Port Security Plan and Maritime Security Act
- Functional knowledge of MS Office Suite, and other software programs affiliated with preparing or editing reports
- Posses the ability to effectively communicate orally and in writing
- Maintain changes that apply to enforcement strategies and always determine that the appropriate elements of the offense are present prior to classifying the crime, or apprehending a suspect
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Display sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Enhance public safety by conducting routine patrols and responding to emergency calls promptly.
- Answered emergency calls for help from citizens and business owners.
- Patrol assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secure crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored traffic violations, issuing citations as necessary.
- Assisted in special investigations and crime prevention programs.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Store Protection Specialist
ROSS Stores Guam
12.2017 - 04.2020
- Increased employee vigilance by providing ongoing education on loss prevention techniques and the importance of adhering to security protocols.
- Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
- Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
- Created a strong deterrent against shoplifting through high-visibility patrolling both inside the store and across parking areas.
- Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
- Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
- Enhanced overall store safety by maintaining up-to-date knowledge about local crime trends and adjusting loss prevention strategies accordingly.
Port Police Officer II
Port Authority of Guam
09.2005 - 10.2017
- Company Overview: Port Police Division (671) 477-5931 ext 202/217
- Provide equal and impartial enforcement of all local and federal laws
- Safeguard and protect the lives, property and constitutional rights of all citizenry
- Secure all information pertaining to the proper conduct of business prior to the tour of duty
- Ensure civil treatment and protection of all rights of all persons coming within the scope of police authority
- Gather, submit, and maintain intelligence information, and pass on information to other units that may be useful to their investigations
- Respond to crime and/or traffic accident scenes and ensure the protection of the scene and all physical evidence and witnesses until relieved by higher authority
- Conduct the preliminary investigation at crime scenes until either relieved or to a point where a lapse in the investigation would not hamper or jeopardize the outcome of the case
- Maintain radio communication during tour of duty, including mealtimes, and maintain a response time conducive to the needs of the citizens served, promptly responding to all calls assigned and to those calls assigned other units where their closer proximity and the nature of the call demands immediate response
- Provide first aid and rescue services at crime scenes, accidents, disasters and other emergency situations
- Engage in a wide variety of traffic direction and crowd control activities
- Promote and preserve order, defend persons from imminent physical harm, respond to requests for protective service, resolve conflicts between individuals and groups, and protect individual constitutional guarantees
- Encourage voluntary compliance with the law and reduce the opportunity for criminal activity
- Maintain records of daily activities and present testimony at judicial proceedings and other formal hearings
- Exercise discretion in determining whether to take no action, to advise, warn or arrest
- Enforce all moving violations and non-moving traffic laws according to statue to ensure the smooth flow of traffic
- When assigned, give special speeches and presentations to civic and other groups to promote the police image
- Evaluate officer performance and fill out necessary report forms while assigned to the Field Officer Training and Evaluation Program
- Make recommendations to improve operational effectiveness
- Knowledge of the constitutional requirements and experience of techniques and procedures for the collection and preservation of evidence, proper police procedures for car stops, arrests, investigative detention, handcuffing, prisoner safety, self-defense, and interview/interrogation techniques for victims, witnesses, and suspects
- Thorough knowledge of court procedures and the implications of the use of deadly force
- Assist with the management of port security requirements; identification cards, access control, authorized vehicles, traffic management, security cameras
- Maintain compliance of the Port Security Plan and Maritime Security Act
- Port Police Division (671) 477-5931 ext 202/217
- Functional knowledge of MS Office Suite, and other software programs affiliated with preparing or editing reports
- Possess the ability to effectively communicate orally and in writing
- Must be aware of how changes apply to enforcement strategies and always determine that the appropriate elements of the offense are present prior to classifying the crime, or apprehending a suspect
Additional Work Experience
Port Authority of Guam- Police Division
08.2014 - 11.2014
- Maintained daily supervisory log of pertinent information relating to police operation, such as subordinates work activities, equipment utilization, duty status, vessel operations, and physical security deficiencies; prepares reports to present findings and recommends solutions to improve police operations
- Reviewed accident and incident reports, correspondence and memoranda, log books and files prepared by subordinates for adequacy and completeness in compliance with policy and procedures, local laws, applicable federal regulations and Port’s Facility Security Plans’ and determine cases to be investigated and identify problems
- Conducted inspections of personal appearance, equipment, accounts for all equipment, materials, supplies, and vehicles to ensure proper inventory levels and operational readiness; arrange shift work assignments when necessary during emergencies, or complex law enforcement situations, discusses activities in area of assignment to subordinates by providing assistance and advice
- Performed inspections of areas patrolled on foot or in vehicle of sentry posts to assure appropriate security procedures are being followed
- Assist in patrolling of seaport property as required, to maintain safety and security integrity; confirm deficiencies and prepare report to be forwarded for corrective action
- Increased the difficulty of any unauthorized access and prevent any form of transportation security incident from occurring
- Support U.S
- Coast Guard approved Facility Security Plans for Container Yard and Passenger Vessels enforcing Maritime security regulations for the protection of seaport property, employees, facility, and infrastructures
- Assigned to a shift to safeguard property and ensure the safety of persons; rules and regulations; to prevent, detect and respond to security breaches, fire, burglary, vandalism, reports and emergency occurrences
- Enforce motor vehicle and criminal codes, and promote good community relations at the Port Authority
- Attends various departmental and non-departmental meetings, and training courses; reads materials pertinent to the law enforcement field to keep up to date with current developments; identifying training needs
- Performed duties of subordinates in order to supplement staff during personnel shortages to enforce Agency’s rules, policies, local laws and federal regulations, such as stopping persons in restricted areas of the seaport to determine the nature of their activities; searching persons, vehicles, and personal effects within restricted areas; and in the absence of the Port Police Chief, responsible for the continuity of operations
Education
Certification - 8th Basic Law Enforcement Academy
Guam Community College (Pro-Tech Institute)
1 Sesame St, Mangilao, Guam 9692101.2001
High School Diploma - Adult High School Program
Guam Community College
1 Sesame St, Mangilao, Guam 9692101.2000
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Emergency vehicle operation
- Officer training
- Self-defense techniques
- Police reports
- Traffic laws
- Assigning work
- Traffic direction
- Radar speed measurement
- Patrol procedures
- Patrol
- Arrest and detention
- Weapons safety
- CPR/First aid certified
- Disciplinary measures
- Defensive driving training
- Law enforcement
- Community oriented policing
- Critical thinking
- Decision-making
- Investigative skills
- Crime reduction
- Dispatch
- Suspect interrogation
- Interrogation techniques
- Traffic control
- Schedule setting
- Planning and coordination
- Community engagement
Certification
- BASIC LAW ENFORCEMENT ACADEMY
- FIRST RESPONDER
- OFFICER SURVIVAL
- OFFICER SURVIVAL LABORATORY
- EMERGENCY VEHICLE OPERATORS COURSE
- FIREARMS USE/SAFETY
- TRAFFIC ENFORCEMENT
- CRIMINAL PROCEDURES
- SELF DEFENSE
- POLICE REPORT WRITING
- CRIMINAL JUSTICE INTERNSHIP
- US DEPARTMENT OF JUSTICE - FEDERAL BUREAU OF INVESTIGATION Comprehensive Integrated Training Evolution
- OMEGA SAFETY COMPLIANCE PACIFIC 16hr Transportation of Hazardous Materials/Dangerous Goods per 49 CFR parts 171-180
- OMEGA SAFETY COMPLIANCE ASIA PACIFIC Hazardous Waste Operations and Emergency Response Certification
- GUAM POLICE DEPARTMENT DUI DETECTIONS/STANDARDIZED FIELD SOBRIETY TESTING
- GUAM POLICE DEPARTMENT EC/IR BREATH TEST INSTRUMENT OPERATOR’S COURSE
- CERTIFICATION OF COMPLETION Range Safety Officer Course
- OMEGA SAFETY COMPLIANCE ASIA PACIFIC 40hr Hazardous Waste Operations and Emergency Response (HAZWOPER)
- NEW MEXICO TECH Energetic Materials Research and Testing Prevention and Response to Suicide Bombing Incidents Awareness Level
- TRAFFIC ENFORCEMENT LASER training (Basic) LTI MARKSMAN 20-20/ULTRALYTE LTI TRU-SPEED-S
- OMEGA SAFETY COMPLIANCE ASIA PACIFIC Maritime Terminal and Longshoreman Powered Industrial Truck (forklift) Safety Training
- COURTS OF JUSTICE JUDICIOUS USE of DEADLY FORCE TRAINING(40HRS)
- FEMA- All Hazards Division Group/ Supervisor
- EMERGENCY MANAGEMENT INSTITUTE/ FEMA IS-00100-INTRODUCTION TO INCIDENT COMMAND SYSTEM
- IS-00200-SINGLE RESOURCES AND INITIAL ACTION INCIDENTS
- ICS-300-INTERMEDIATE ICS for EXPANDING INCIDENTS
- ICS-400-ADVANCE ICS
- IS-00700-NATIONAL INCIDENT MANAGEMENT SYSTEM
- IS-00800-NATIONAL RESPONSE PLAN
- TEXAS A&M ENGINEERING EXTENSION SERVICE EOC’S ROLE in COMMUNITY CYBER SECURITY
- Institute of Police Technology & Management DWI INSTRUCTOR
- AMERICAN HEART ASSOCIATION CPR/AED/FIRST AID INSTRUCTOR
- Guam International Airport Police BASIC OFFICER SURVIVAL TRAINING (Mechanical Expandable Baton and Pepper Spray)
Timeline
Port Police Officer II
Port Authority of Guam
02.2020 - Current
Store Protection Specialist
ROSS Stores Guam
12.2017 - 04.2020
Additional Work Experience
Port Authority of Guam- Police Division
08.2014 - 11.2014
Port Police Officer II
Port Authority of Guam
09.2005 - 10.2017
- BASIC LAW ENFORCEMENT ACADEMY
- FIRST RESPONDER
- OFFICER SURVIVAL
- OFFICER SURVIVAL LABORATORY
- EMERGENCY VEHICLE OPERATORS COURSE
- FIREARMS USE/SAFETY
- TRAFFIC ENFORCEMENT
- CRIMINAL PROCEDURES
- SELF DEFENSE
- POLICE REPORT WRITING
- CRIMINAL JUSTICE INTERNSHIP
- US DEPARTMENT OF JUSTICE - FEDERAL BUREAU OF INVESTIGATION Comprehensive Integrated Training Evolution
- OMEGA SAFETY COMPLIANCE PACIFIC 16hr Transportation of Hazardous Materials/Dangerous Goods per 49 CFR parts 171-180
- OMEGA SAFETY COMPLIANCE ASIA PACIFIC Hazardous Waste Operations and Emergency Response Certification
- GUAM POLICE DEPARTMENT DUI DETECTIONS/STANDARDIZED FIELD SOBRIETY TESTING
- GUAM POLICE DEPARTMENT EC/IR BREATH TEST INSTRUMENT OPERATOR’S COURSE
- CERTIFICATION OF COMPLETION Range Safety Officer Course
- OMEGA SAFETY COMPLIANCE ASIA PACIFIC 40hr Hazardous Waste Operations and Emergency Response (HAZWOPER)
- NEW MEXICO TECH Energetic Materials Research and Testing Prevention and Response to Suicide Bombing Incidents Awareness Level
- TRAFFIC ENFORCEMENT LASER training (Basic) LTI MARKSMAN 20-20/ULTRALYTE LTI TRU-SPEED-S
- OMEGA SAFETY COMPLIANCE ASIA PACIFIC Maritime Terminal and Longshoreman Powered Industrial Truck (forklift) Safety Training
- COURTS OF JUSTICE JUDICIOUS USE of DEADLY FORCE TRAINING(40HRS)
- FEMA- All Hazards Division Group/ Supervisor
- EMERGENCY MANAGEMENT INSTITUTE/ FEMA IS-00100-INTRODUCTION TO INCIDENT COMMAND SYSTEM
- IS-00200-SINGLE RESOURCES AND INITIAL ACTION INCIDENTS
- ICS-300-INTERMEDIATE ICS for EXPANDING INCIDENTS
- ICS-400-ADVANCE ICS
- IS-00700-NATIONAL INCIDENT MANAGEMENT SYSTEM
- IS-00800-NATIONAL RESPONSE PLAN
- TEXAS A&M ENGINEERING EXTENSION SERVICE EOC’S ROLE in COMMUNITY CYBER SECURITY
- Institute of Police Technology & Management DWI INSTRUCTOR
- AMERICAN HEART ASSOCIATION CPR/AED/FIRST AID INSTRUCTOR
- Guam International Airport Police BASIC OFFICER SURVIVAL TRAINING (Mechanical Expandable Baton and Pepper Spray)
Certification - 8th Basic Law Enforcement Academy
Guam Community College (Pro-Tech Institute)
High School Diploma - Adult High School Program
Guam Community College
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