Joycelyn Manibusan
Dededo
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, good time management and problem-solving skills. Diligent CDC Investigator to lend assessment and monitoring for patients and close contacts. Detail-oriented approach to assessing, tracking and managing complex health surveys and exposure data.
Committed and hardworking when it comes to customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
CDC Investigator
Department Of Public Health And Social Services
04.2022 - Current
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Established efficient workflows for daily tasks such as case assignment, record keeping, and communication with patients and contacts.
- Strengthened collaboration among team members, sharing best practices, insights, and resources for more effective case management.
- Ensured adherence to privacy regulations and maintained confidentiality of sensitive patient information during all stages of the contact tracing process.
- Coordinated with local testing centers to expedite testing appointments for identified close contacts of confirmed COVID-19 cases.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Increased community awareness of COVID-19 prevention measures through targeted outreach efforts and educational materials distribution.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Fill out A1 forms (investigation forms) with Patients information.
- Help other programs such as Office of Vitals Statistics and Public Welfare.
Nurse Aide I
Department Of Public Health And Social Services
04.2022 - Current
- Deliver PPE's (Personal Protective Equipment) such as alcohol, hand sanitizer, Gowns, handsoap, gloves, Children's mask, adult masks, Covid-19 hometest kits, Air purifiers, handwashing stations, Biohazard waste bins, etc. to all catholic schools, charter schools, daycare's, learning centers, after school programs, summer camps, and sports training centers.
- Helped with other grants to deliver PPE supplies to homeless shelters, DYA, and DOC.
- Offered my assistance to outreaches to the public for Health and Wellness.
- Assist DOD with innovative readiness training (IRT) @ UOG for the public. It included Free medical checkup, Free immunization, Free Dental, Free Optometry, Radiology, WIC Program, Papsmear and other health education such as Diabetes, and STD/HIV Screening.
- Assist DPHSS Public welfare in providing DSNAP Benefits to those who were affected during Typhoon Mawar.
- Assist Schools and Daycare's for Covid-19 swab testing for their students, staff, faculty, and parents.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Maintain documentation needed for Covid-19 testing and ensure HIPAA compliance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Received PPE supplies from vendors and record them into our system.
- Record Inventory on our PPE supplies.
- Assist with investigation of Covid-19 positive cases and potential.
- Follow laboratory guidelines for handling biological specimens. Performed rapid and PCR test.
Outlet Cashier
Hotel Nikko Guam
05.2018 - 08.2022
- Provided exceptional customer service, addressing concerns with empathy and professionalism to ensure positive experiences.
- Contributed to an increase in repeat business through friendly interactions and building rapport with customers.
- Handled high-volume periods calmly, prioritizing tasks effectively while maintaining efficiency at the register.
- Demonstrated flexibility in adapting to various shifts, ensuring consistent coverage during peak hours and staff absences as needed.
- Strengthened teamwork among colleagues through clear communication and collaborative problemsolving.
- Maintained accurate financial records by balancing the cash drawer daily and resolving discrepancies promptly.
- Collaborated with other departments to maintain seamless store operations during busy periods or special events.
- Assisted in increasing sales by upselling promotional items and informing customers of current deals.
- Enhanced customer satisfaction by efficiently processing transactions and maintaining a clean, organized workspace.
- Reduced wait times for customers by swiftly handling cash register operations and providing accurate change.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
Bartender Assistant
Hotel Nikko Guam
05.2018 - 08.2022
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Ensured compliance with local alcohol regulations through diligent ID checks and responsible service practices.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Operated POS system to collect payments from customers.
- Learned how to make wide variety of mixed drinks.
Accountant Assistant
Hotel Nikko Guam
05.2018 - 08.2022
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Balanced reports to submit for approval and verification.
- Used POS system to enter new items into the database.
- Worked closely with shift manager to solve problems, handle customer concerns, and refunds.
Cashier/Head Hostess
Niu Fusion
11.2017 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Cashier/Hostess
EN Japanese Restaurant
10.2014 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Server
FujiIchiban
04.2012 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Certficate - Certified Nursing Assistant
Guam Marianas Training Center
Hagatna, Guam10.2021
High School Diploma -
John F. Kennedy High School
Tamuning, Guam05.2011
Skills
- Public health knowledge
- Contact Tracing
- Customer Service
- Ethical and honest
- Documentation accuracy
- Data Collection
- CPR and First Aid
- Researching skills
- Client and Community Service
- Vital signs monitoring
Accomplishments
To me, life is quite ironic; It has a way of introducing you to the things you want, but keeps it just out of your reach. My biggest accomplishment in life is when I received my CNA Certificate. During my study and clinicals, the father of my kids had passed away. I almost gave up on my school to grief with my kids and prepare death arrangements. I missed a couple classes and clinicals but I manage to pick myself up and do all three things at once. (School, Grief, and Prepare). I Did it!
Certification
- CNA Licensed (Guam Board of Nurse Examiners) 10/2022
- Emergency Management Institute FEMA IS-00100 04/2022
- Emergency Management Institute FEMA IS-00200 04/2022
- Emergency Management Institute FEMA IS-00700 05/2022
- Emergency Management Institute FEMA IS-00800 05/2022
- HIPAA Training Certificate 11/2022
- John Hopkins University Covid-19 Contact Tracing Certificate 04/2022
- GMTC - Nursing Assistant Certificate 09/2021
- Culturally and linguistically Appropriate Services Training (CLAS) Certificate 12/2022
- Making Contact: Training for Covid-19 case investigators and Contact tracers certificate 04/2022
- Basic Life Support (BLS) 07/2021
- BINAX NOW Training Certificate 04/2022
- Voices for Change: Alcohol and Consent Certificate 07/2023
- Guam Wellness Innovative Readiness Training 2023 Mission (IRT) Certificate 08/2023
- Guam Ethics Commission - Certificate of Completion 09/2023
Languages
Chuukese
Intermediate
B1
Affiliations
- I hold a Certified Nursing Assistant License but I am currently working under the Department of Public Health Social Services Epidemiology Laboratory and Capacity as a Communicable Disease Investigator.
Three References:
- Christian Yarowe - Program Coordinator II
Department of Public Health and Social Services Epidemiology and Laboratory Capacity (671) 300-5881
- Estelle Ada - Project Director
Department of Public Health and Social Services Epidemiology and Laboratory Capacity (671) 300-5874
- Manami Takahashi Rosario - Restaurant Manager
EN Japanese Restaurant / FujiIchiban (671) 688-6181
Hobbies & Interests
- Reading
- Community Involvement: Such as Outreaches for Health and Wellness and Waves for Support (Breast Cancer Wave, Lupus Wave, Etc.)
- Taking my kids to their Sports games
- Cooking and Baking
- Online surfing: (Facebook, Instagram, Amazon, Temu, News, Pinterest, etc.)
- Dancing: Dance group - Taotao'Tano
Community Volunteer
- Wave Club 2005 (Beach Cleanup in Tumon)
- Cancer Relay for Life - Candle lighting Ceremony 2012
- Working Election Polls (Precinct Official) 2018
Timeline
CDC Investigator
Department Of Public Health And Social Services
04.2022 - Current
Nurse Aide I
Department Of Public Health And Social Services
04.2022 - Current
Outlet Cashier
Hotel Nikko Guam
05.2018 - 08.2022
Bartender Assistant
Hotel Nikko Guam
05.2018 - 08.2022
Accountant Assistant
Hotel Nikko Guam
05.2018 - 08.2022
Cashier/Head Hostess
Niu Fusion
11.2017 - 09.2018
Cashier/Hostess
EN Japanese Restaurant
10.2014 - 01.2018
Server
FujiIchiban
04.2012 - 11.2013
Certficate - Certified Nursing Assistant
Guam Marianas Training Center
High School Diploma -
John F. Kennedy High School
- CNA Licensed (Guam Board of Nurse Examiners) 10/2022
- Emergency Management Institute FEMA IS-00100 04/2022
- Emergency Management Institute FEMA IS-00200 04/2022
- Emergency Management Institute FEMA IS-00700 05/2022
- Emergency Management Institute FEMA IS-00800 05/2022
- HIPAA Training Certificate 11/2022
- John Hopkins University Covid-19 Contact Tracing Certificate 04/2022
- GMTC - Nursing Assistant Certificate 09/2021
- Culturally and linguistically Appropriate Services Training (CLAS) Certificate 12/2022
- Making Contact: Training for Covid-19 case investigators and Contact tracers certificate 04/2022
- Basic Life Support (BLS) 07/2021
- BINAX NOW Training Certificate 04/2022
- Voices for Change: Alcohol and Consent Certificate 07/2023
- Guam Wellness Innovative Readiness Training 2023 Mission (IRT) Certificate 08/2023
- Guam Ethics Commission - Certificate of Completion 09/2023
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