Juan Carlos Arriaza Rivas
Guatemala City
Summary
Proficient Cloud Engineer with extensive experience in cloud architecture design and infrastructure development. Known for strong problem-solving skills and ability to automate processes, contributing to streamlined operations and improved system performance.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
14
14
years of professional experience
Work History
Cloud Engineer
PayPal
Guatemala City, Guatemala (Remote)
05.2025 - 03.2026
- Designed and deployed scalable cloud infrastructure solutions to enhance system reliability.
- Conducted security assessments and implemented measures to safeguard sensitive data in the cloud.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Collaborated with cross-functional teams to define cloud architecture standards and best practices.
- Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
- Developed custom scripts for automating routine tasks, increasing team productivity and reducing manual errors.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Led migration projects transitioning on-premises applications to cloud environments seamlessly.
Senior Network Engineer
PayPal
Guatemala (Remote)
09.2015 - 05.2025
- Designed and implemented network architecture for high-availability systems.
- Led troubleshooting efforts to resolve complex network issues efficiently.
- Collaborated with cross-functional teams to integrate new technologies into existing infrastructure.
- Developed disaster recovery plans to ensure business continuity during outages.
- Analyzed traffic patterns to enhance overall network efficiency and reliability.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
- Configured, tested and maintained LAN/WAN components and connections.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Architected high-availability networks incorporating redundancy at all levels for seamless failover during outages or maintenance events.
- Coordinated incident response efforts during security breaches or other emergencies, containing threats quickly and efficiently.
- Protected company assets and users with effective firewall solutions and strict security protocols.
- Developed custom scripts for automating routine tasks, increasing productivity and reducing human error potential within the department.
- Led successful migration projects for data center consolidations and cloud transitions while minimizing disruption to business operations.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Planned implementation of network enhancements and upgrades.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Acquired and maintained advanced knowledge of networking protocols.
- Implemented WAN and LAN designs in multi-datacenter configurations.
Network Support Engineer
Allied Global
Guatemala City, Guatemala
03.2013 - 08.2015
- Diagnosed and resolved network issues to ensure optimal performance across multiple client systems.
- Monitored network traffic patterns to proactively identify and address potential security threats.
- Collaborated with cross-functional teams to implement network upgrades and improvements efficiently.
- Developed troubleshooting documentation and knowledge base articles for team reference and training purposes.
- Mentored junior engineers, providing guidance on complex problem-solving techniques and best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Conducted regular preventative maintenance on networks to ensure continued stability and performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Help Desk Technician
Allied Global
Guatemala City, Guatemala
12.2011 - 03.2013
- Provided technical support for hardware and software issues, enhancing user productivity.
- Diagnosed and resolved network connectivity problems using remote troubleshooting tools.
- Assisted in developing user guides and training materials for new software applications.
- Implemented process improvements, reducing average ticket resolution time significantly.
- Mentored junior technicians, fostering skills development and enhancing team performance.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Cloud Devops
AWS Devops
Guatemala City, Guatemala04-2024
Bachelor of Science - Engineering
Universidad Galileo
Guatemala11-2027
Fourth Semester Industrial Engineering - Engineering
Universidad San Carlos De Guatemala
Guatemala10-2011
Skills
- Cloud computing
- API development
- DevOps principles
- Infrastructure as Code
- Security protocols
- Load balancing
- Cloud automation
- Network configuration
- Cloud architecture design
- Disaster recovery
- Google cloud platform
- Troubleshooting
- Incident response
- Design
- Infrastructure development
- Cloud services
- Network infrastructure administration
- TCP/IP protocol
- Switches and routers
- IT infrastructure proficiency
- Technical support and assistance
- Firewalls
- Penetration testing
- Code development
- Teamwork
- Communication and team collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Decision-making
- Self motivation
- Hardware troubleshooting
- Goal setting
- Python programming
- Ansible automation
- Terraform expertise
Accomplishments
- Achieved 100% migration from on-premises to native cloud infrastructure of last company network.
- Achieved Infrastructure as Code by introducing Ansible automation for configuration tasks into company's firewalls.
- Achieved Automation deployment by introducing Terraform for deployment tasks of virtual network devices (firewalls, routers, load balancers).
- Collaborated with team of 100+ in the development of company's cloud migration from Data Center.
- Achieved Certification Renew by completing PCI audit with accuracy and efficiency for more than 5 years.
- Achieved firewall automation deployments by introducing Ansible self-write code for repetitive tasks and new policies creation.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Cloud Engineer
PayPal
05.2025 - 03.2026
Senior Network Engineer
PayPal
09.2015 - 05.2025
Network Support Engineer
Allied Global
03.2013 - 08.2015
Help Desk Technician
Allied Global
12.2011 - 03.2013
Cloud Devops
AWS Devops
Bachelor of Science - Engineering
Universidad Galileo
Fourth Semester Industrial Engineering - Engineering
Universidad San Carlos De Guatemala
videogames, Sci-fi
I love to play videogames. I have completed all Mario bros games and The Legend of Zelda games. Have games with 150+ hours played.
I'm a Sci-Fi big fan. I use to watch all movies or series related. And I am a huge Batman fan.