Judkina Chapman
Hagåtña,GU
Summary
Highly proficient Lead Payroll Administrator with broad experience in managing payroll operations and ensuring compliance with company policies and regulations. Strengths include comprehensive knowledge of payroll systems, strong leadership skills, and ability to effectively resolve payroll issues. Previous roles have demonstrated impact by streamlining processes, implementing innovative solutions, and enhancing overall payroll efficiency.
Knowledgeable payroll leader well-versed in using payroll management software, maintaining timekeeping systems and performing audits. Adept at training and leading team members to improve performance, accuracy and employee morale. Strong interpersonal, communication, and multitasking abilities.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
HR Officer/Lead Payroll
LSG Sky Chefs
Harmon , GU
2022.12 - 2024.07
- Responded promptly to customer inquiries or complaints in a polite manner.
- Monitored and reported on operational performance metrics.
- Ensured the security and confidentiality of sensitive information.
- Enforced compliance with regulatory standards and company policies.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Prepared monthly reconciliations of various payroll accounts within the general ledger system.
- Assisted HR Manager with onboarding new hires by providing orientation materials about benefits programs available through the organization.
- Collaborated with external auditors during annual audit reviews pertaining to payroll accounts.
- Provided customer service support for inquiries from employees related to their paychecks or deductions taken out of their paychecks.
- Performed analysis on labor costs associated with specific departments or divisions within the company.
- Analyzed financial statements and prepared journal entries as needed at month end close.
- Created ad hoc reports as requested by management regarding salary, wages, bonuses, commissions.
- Resolved discrepancies between employees' paychecks and timecards.
- Maintained employee personnel files including updating address changes, job title changes.
- Reviewed timekeeping records for accuracy prior to submitting them to payroll processor.
- Ensured all garnishments were processed accurately and timely according to court orders or other legal requirements.
- Processed employee rehires, transfers, terminations and withholdings.
- Onboarded new employees in time reporting and payroll systems.
- Maintained and updated database for invoicing and accounting reconciliation.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Conducted regular audits of payroll records to ensure accuracy and compliance.
- Managed timekeeping system and resolved any timecard discrepancies.
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Prepared and submitted payroll reports for review by Finance Controller
- Handled the setup and validation of direct deposit instructions for employees.
- Managed payroll processing for over 200 employees, ensuring accurate calculation of wages, bonuses, and deductions.
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
- Developed and maintained detailed payroll documentation and procedures guides.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Responded to employee inquiries regarding payroll and timekeeping.
- Managed payroll and time and attendance systems.
- Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
- Recorded adjustments to previous pay-related errors.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Tracked employee vacation, personal and sick leave earnings and use.
- Processed new employee paperwork and entered information into payroll system.
- Processed and issued paychecks and earnings statements.
- Trained new employees on company timekeeping systems.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Operations Manager
Wicked Kustoms
Tamuning , Guam
2019.12 - 2021.11
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drafted invoices for completed work.
- Handle incoming and completed invoices
- Collected and authorized payments.
- Performed cash, card and check transactions .
Rue21
Customer Service Represenative
Warrensburg , Missouri (USA)
2016.05 - 2018.11
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
Waitress
Chamorro Island BBQ
Agana , Guam
2013.07 - 2015.03
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
High School Diploma -
Penn Foster
Scranton Pennsylvania 07.2020
Skills
- Verbal and Written Communication
- Customer Relations
- Money Handling
- POS Terminal Operations
- Establishing and Maintaining Customer Relationships
- Time Management
- Upbeat and Positive Personality
- Warm and Friendly
- Service-Oriented
- Team Player
- Courteous Phone Demeanor
- Adaptable and Flexible
- Detail-Oriented
- Reliable and Responsible
- Innovation and Creativity
- Information Verification
- Reporting and documentation
- Report Preparation
- Report Writing
- Rule Enforcement
- Kronos timekeeping
- Kronos Workforce Payroll
- Data Management
- Payroll Auditing
- Data review
- Reporting
- Bi-weekly payroll management
- Calculating deductions
- Payroll Processing
- Documentation requirements
- HR Support
- Resolving payroll problems
- Recordkeeping skills
- Data entry abilities
- Coordinating retirement benefits
- Recordkeeping requirements
- Internal Controls
- Check processing
Timeline
HR Officer/Lead Payroll
LSG Sky Chefs
2022.12 - 2024.07
Operations Manager
Wicked Kustoms
2019.12 - 2021.11
Rue21
Customer Service Represenative
2016.05 - 2018.11
Waitress
Chamorro Island BBQ
2013.07 - 2015.03
High School Diploma -
Penn Foster
Similar Profiles
HECTOR CRUZHECTOR CRUZ
Fleet Manager at LSG Sky Chefs (JFK & EWR) AirportFleet Manager at LSG Sky Chefs (JFK & EWR) Airport
Aryan GulatiAryan Gulati
Loader and Unloader at LSG Sky ChefsLoader and Unloader at LSG Sky Chefs
Maria GomezMaria Gomez
Catering Associate at LSG Sky ChefsCatering Associate at LSG Sky Chefs