JULIE JIEUN LEE

• Recruitment Management:

- Managed recruitment processes for local employees, J-1 Interns, and H-1B visa staff, conducting interviews and onboarding.

• Onboarding and Training:

- Conducted onboarding programs for new employees and provided training on company policies and systems.

• Payroll Management:

- Handled payroll calculations, tax deductions, and salary disbursements.

• Benefits Management:

- Handles inquiries and applications related to employee benefits, including 401K, medical insurance, and paid time off.

• Employee Information Management:

- Maintained and updated employee listings and other personnel-related documents.

• HR System Management:

- Managed HR systems, inputted employee data, and oversaw employee portal accounts.

• Employee Listing Updates:

- Updated employee departments, positions, pay rates, and hire dates weekly.

• Drafting Reports:

- Prepared and submitted reports to Headquarters on reimbursements, business trips, and invoices from vendors.

• Employee Portal Account Management:

- Created and managed employee portal accounts.

• Daily Sales Reporting:

- Compiled and reported daily, monthly, and yearly sales figures for rooms, food and beverage, and banquet services to Headquarters.

• Market Environment Analysis:

- Analyzed domestic and international political and economic situations to assess potential customer acquisition, informing strategies to workforce allocation and labor hour adjustments.

• Product Evaluation and Development:

- Benchmarked similar hotels to plan and adjust restaurant pricing, promotional events, and other offerings.

• Payroll Reporting:

- Prepared reports post-payroll period, including overtime, FTE calculations, labor costs, and monthly headcounts, for management review.

• Business License Renewal:

- Collaborated with the legal team to renew business licenses, sanitary permits, and other necessary certifications.

• Vendor Contract Management:

- Managed vendor contracts, reviewing terms and negotiating to optimize costs.

• Corporate Card Management:

- Monitored corporate card usage, prepared reconciliations, and submitted reports to Headquarter.

• General Affairs:

- Managed in-house facilities, procurement and management of office supplies, and improvements to the work environment.

J1 INTERN VISA

• Translation & Communication: Acted as the primary translator between Korean-speaking customers and the hotel staff, ensuring smooth communication during their stay. Assisted in resolving customer complaints, particularly from Korean-speaking clients, providing prompt and professional solutions.
• Cashier & Bartender: Worked in various F&B roles, including cashier and bartender, ensuring high-quality service and customer satisfaction. Gained experience in handling payments, managing transactions, and preparing drinks for guests.
• Office Administration: Managed reservations for hotel restaurants and banquet facilities, ensuring proper coordination and smooth operations. Handled phone calls for restaurant and banquet inquiries, providing detailed information and assisting with bookings. Organized and shared daily reservation details with on-site staff to ensure proper service delivery.

• Student Administration: Managed student records, tracked attendance, and ensured all necessary paperwork was completed for student enrollment and progress.
• Teaching Support: Assisted in teaching reading and writing classes to primary and secondary school students, helping them improve their literacy skills. Led small group sessions and provided personalized support to students to enhance their learning experience.
• Report Generation: Produced and organized student progress reports using Excel, tracking academic performance and providing insights for improvement.