Julisa Monroy
Analyst In Collections (Finance)
Guatemala City
Summary
Dynamic Senior Collections Representative with Capgemini Business Services USA LLC, recognized for enhancing cash flow through advanced data analysis and effective client relations. Proven track record in portfolio management and problem-solving, consistently exceeding collection goals while maintaining strong client partnerships. Skilled in skip tracing and demonstrating empathy in challenging situations.
Overview
4
4
years of professional experience
Work History
Senior Collections Representative
Capgemini Business Services USA LLC
12.2020 - Current
- Improved cash flow for the organization by consistently meeting or exceeding set collection goals each month.
- Enhanced collections efficiency by implementing advanced data analysis and customer profiling techniques.
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Assisted sales teams in assessing creditworthiness of potential clients to mitigate financial risks associated with extending credit terms.
- Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
Education
No Degree - Industrial Technology Engineering
University of San Pablo
4A Calle 23-03 Zona 14 05.2001 -
Bachelor of Science -
Colegio La Villa Del Saber
14 Avenida 8-08 Zona 14 05.2001 -
Skills
Call center experience
Payment arrangements
Legal procedures
Portfolio management
Skip tracing
Problem-solving
Time management
Multitasking
Organization skills
Empathy and tact
Patience and persistence
Client relations
Accounting systems
Teamwork and collaboration
Timeline
Senior Collections Representative
Capgemini Business Services USA LLC
12.2020 - Current
No Degree - Industrial Technology Engineering
University of San Pablo
05.2001 -
Bachelor of Science -
Colegio La Villa Del Saber
05.2001 -
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