Junghee Lim

Member of the Pre-opening team. Was given the chance to be part of the first Six Star Hotel on Guam.

• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
• Managed bar and wait staff and directed hiring program.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Analyzed market trends and competitor activities to create competitive advantages.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.

• Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
• Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Executed marketing programs and methodologies to increase customer loyalty.