Justine Micaella Dagang
Dededo,Guam
Summary
An energetic and bilingual employee with dynamic customer service skills. Poised, personable, and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
Work History
Restaurant Cashier and Waitress
Dusit Beach Resort Guam (Beach House Grill)
08.2022 - Current
- Worked with floor team and managers to meet a wide range of customer needs.
- Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties, and processing payments. and issue receipts.
Fast Food Crew Member
Wendy's
06.2019 - 09.2022
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
Fast Food Crew Member
McDonald's
06.2018 - 05.2019
- Responsible for providing courteous and efficient food and beverage services to the customers by presenting the menu, taking orders, and suggesting and recommending appropriately.
Education
Associate of Science - Tourism And Travel Management
Guam Community College
Mangilao, GuamCertificate - Medical Assisting
Guam Community College
Mangilao, GuamHigh School Diploma -
La Consolacion College Tanauan
Batangas, Philippines04.2018
Skills
- Bilingual Speaker (Tagalog and English)
- Communication skills
- Ability to delegate tasks to manage workload
- Customer Service
- Open-mindedness
- Problem-Solving Abilities
- Time Management
Timeline
Restaurant Cashier and Waitress
Dusit Beach Resort Guam (Beach House Grill)
08.2022 - Current
Fast Food Crew Member
Wendy's
06.2019 - 09.2022
Fast Food Crew Member
McDonald's
06.2018 - 05.2019
Associate of Science - Tourism And Travel Management
Guam Community College
Certificate - Medical Assisting
Guam Community College
High School Diploma -
La Consolacion College Tanauan
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