Justine Micaella Dagang
Dededo Village,Guam
Summary
Dedicated and experienced customer service representative dedicates to providing quality care for ultimate customer satisfaction. Expanding and strengthening my knowledge and abilities. Eager to learn new skills and to work as part of a team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
ASSISTANT WAITRESS
Viking Catering USA LLC
Woodland Hills, CA
06.2025 - 11.2025
- Managed 300+ passenger dining experience by personalizing service with satisfaction on the ship.
- Trained and mentored new crew members.
- Consistency received commendations from the guest for professional, friendly, and attentive service.
- Handle guest complaints with professionalism.
BARTENDER
Dusit Beach Resort
Tumon, Guam
01.2022 - 06.2025
- Crafted and served a wide variety of cocktails, beer, and wine.
- Developed extensive knowledge of mixology techniques, flavors profiles, and drink recipes to provide personalized recommendations to customers.
- Greet customer and create a welcoming atmosphere.
- Customer service.
- Cash handling and POS system.
- Trained a new bartender on drink preparation techniques, customer service standards, and POS system operation.
- Resolved customer complaints promptly and effectively to high levels of satisfaction.
- Collaborated with a team member to ensure efficient workflow during peak hours.
- Multitasking and time management.
SERVICE CREW
Wendy's
Dededo, Guam
01.2019 - 01.2022
- Greeting and serving customers, cooking and preparing food, cleaning, a team player attaining daily service level and customer satisfaction.
- Performed duties at various stations, included drive-thru, front counter, and food preparation.
- Closely followed all safety and sanitation procedures to ensure food quality.
Education
Associate of Science - Tourism And Travel Management (Undergraduate)
Guam Community College
01.2023 - 04.2023
Certificate - Medical Assisting (Undergraduate)
Guam Community College
08.2021 - 12.2022
Technical Vocational Livelihood - Home Economics
La Consolacion College Tanauan
08.2016 - 04.2018
Skills
- Teamwork
- Communication skills
- Bilingual
- Time management
- Customer service
- Leadership
- Problem solving
Timeline
ASSISTANT WAITRESS
Viking Catering USA LLC
06.2025 - 11.2025
Associate of Science - Tourism And Travel Management (Undergraduate)
Guam Community College
01.2023 - 04.2023
BARTENDER
Dusit Beach Resort
01.2022 - 06.2025
Certificate - Medical Assisting (Undergraduate)
Guam Community College
08.2021 - 12.2022
SERVICE CREW
Wendy's
01.2019 - 01.2022
Technical Vocational Livelihood - Home Economics
La Consolacion College Tanauan
08.2016 - 04.2018