Justine Micaella Dagang
Dededo Village,Guam
Summary
Dedicated and experienced customer service representative dedicates to providing quality care for ultimate customer satisfaction. Expanding and strengthening my knowledge and abilities. Eager to learn new skills and to work as part of a team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
ASSISTANT WAITRESS
Viking Catering USA LLC
Woodland Hills, CA
2025.06 - 2025.11
- Managed 300+ passenger dining experience by personalizing service with satisfaction on the ship.
- Trained and mentored new crew members.
- Consistency received commendations from the guest for professional, friendly, and attentive service.
- Handle guest complaints with professionalism.
BARTENDER
Dusit Beach Resort
Tumon, Guam
2022.01 - 2025.06
- Crafted and served a wide variety of cocktails, beer, and wine.
- Developed extensive knowledge of mixology techniques, flavors profiles, and drink recipes to provide personalized recommendations to customers.
- Greet customer and create a welcoming atmosphere.
- Customer service.
- Cash handling and POS system.
- Trained a new bartender on drink preparation techniques, customer service standards, and POS system operation.
- Resolved customer complaints promptly and effectively to high levels of satisfaction.
- Collaborated with a team member to ensure efficient workflow during peak hours.
- Multitasking and time management.
SERVICE CREW
Wendy's
Dededo, Guam
2019.01 - 2022.01
- Greeting and serving customers, cooking and preparing food, cleaning, a team player attaining daily service level and customer satisfaction.
- Performed duties at various stations, included drive-thru, front counter, and food preparation.
- Closely followed all safety and sanitation procedures to ensure food quality.
Education
Associate of Science - Tourism And Travel Management (Undergraduate)
Guam Community College
2023.01 - 2023.04
Certificate - Medical Assisting (Undergraduate)
Guam Community College
2021.08 - 2022.12
Technical Vocational Livelihood - Home Economics
La Consolacion College Tanauan
2016.08 - 2018.04
Skills
- Teamwork
- Communication skills
- Bilingual
- Time management
- Customer service
- Leadership
- Problem solving
Timeline
ASSISTANT WAITRESS
Viking Catering USA LLC
2025.06 - 2025.11
Associate of Science - Tourism And Travel Management (Undergraduate)
Guam Community College
2023.01 - 2023.04
BARTENDER
Dusit Beach Resort
2022.01 - 2025.06
Certificate - Medical Assisting (Undergraduate)
Guam Community College
2021.08 - 2022.12
SERVICE CREW
Wendy's
2019.01 - 2022.01
Technical Vocational Livelihood - Home Economics
La Consolacion College Tanauan
2016.08 - 2018.04