Jeannite Wilder
Summary
Allergy/Immunology technician with a strong analytical mindset, attention to detail, and a deep understanding of compliance protocols, all of which are transferable skills essential in the world of cybersecurity. Experience in healthcare demands a keen sense of responsibility and the ability to thrive in high-pressure situations, qualities that directly correlate with the demands of protecting sensitive data and systems from cyber threats.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Immunization Clinic Supervisor
USAF
09.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for 10 staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Streamlined training processes for increased efficiency and effectiveness, resulting in 6 higher employee retention rates.
Allergy/Immunization Specialist
USAF
10.2021 - Current
- Improved patient immunization rates by developing and implementing targeted outreach programs.
- Enhanced community health by coordinating and administering vaccination clinics for various age groups.
- Streamlined vaccine inventory management, ensuring timely and accurate distribution to healthcare providers.
- Collaborated with local health departments to monitor disease outbreaks, providing necessary vaccinations to affected communities.
- Provided comprehensive immunization education and training for medical staff, resulting in increased awareness and adherence to best practices.
- Developed customized immunization schedules for high-risk populations, minimizing the risk of vaccine-preventable diseases.
- Conducted regular audits of vaccination records for accuracy and completeness, maintaining compliance with state regulations.
- Optimized clinic workflows to minimize patient wait times while ensuring safe and efficient vaccine administration.
- Established partnerships with schools and childcare facilities to provide on-site vaccination services, increasing access for families.
- Investigated reported cases of adverse events following immunization to determine potential causes and implement corrective actions.
- Upheld correct protocols for infection prevention and control
- Managed 10 personnel training documents and certifications
- Accomplished keeping 10 personnel up to date on their training, resulting in them remaining qualified to perform their duties
- In my role I was responsible for issuing study materials and setting the expectations for testing deadlines, conducting hands-on training for the technicians that passed the test, maintained the training documents for the members, and made sure that the members were qualified to administer vaccinations to all ages as young as 6weeks old
- This level of responsibility resulted in 10 new immunization back-up technicians being fully qualified to administer vaccinations and work in the immunizations clinic autonomously
- Maintained a $2million budget for inoculations and supplies
- Crafted a safe patient area by organizing the supplies, and standardizing the clinic space
Aerospace Medical Technician
USAF
02.2018 - Current
- Enhanced patient care by conducting thorough medical assessments and administering appropriate treatments.
- Improved flight crew safety by providing comprehensive pre-flight medical briefings and evaluations.
- Supported emergency response efforts by coordinating with medical professionals and first responders during aircraft incidents.
- Streamlined patient record management, ensuring accurate documentation and timely reporting of medical information.
Infection Control Specialist
USAF
04.2020 - 03.2021
- Diligently maintain infection control standards within the Medical Group.
- Optimize the flow of patient care by ensuring a sanitized and well-organized environment.
- Successfully served as the infection control monitor for two distinct sections, overseeing compliance and safety protocols.
- Provided guidance to a team of 40 personnel, ensuring adherence to infection control standards and protocols.
- Standardized program operating instructions, enhancing efficiency and clarity in procedural guidelines.
- Identified and rectified five discrepancies, contributing to the overall improvement of infection control measures.
- Conducted comprehensive risk assessments to identify and address potential sources of infection within the facility.
Pediatrics Technician
USAF
10.2018 - 03.2020
- Assisted 4 physicians in accurately diagnosing and treating 4,000 pediatric patients with various procedures.
- Improved patient satisfaction by addressing concerns promptly, providing information on treatments, and ensuring a welcoming environment.
- Collaborated with healthcare professionals to coordinate care for pediatric patients, resulting in seamless treatment plans.
- Safeguarded patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information.
- Led the Newborn Screening Program, overseeing the training of a team of five members. Successfully identified and communicated critical laboratory results to healthcare providers, ensuring timely intervention and the safety of 74 infants.
- Upholds infection control standards within the Medical Group (MDG), consistently ensuring a sanitized environment.
Billing Representative
CURE Auto Insurance
01.2017 - 02.2018
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Education
No Degree - Allergy/Immunology
Allergy/Immunology Technician
Silver Spring, Maryland10.2021
No Degree - Medical Technician Corpsman Program
United States Air Force
10.2018
Skills
- Secret Security Clearance
- Onboarding and Coaching
- Effective Communication
- Quality Control
- Staff Supervision
- Proficient in Microsoft Office
- Training and Mentoring
- Adaptability
- Healthcare Software Proficiency
- Decision Making
- HIPAA Compliance
- Policy Implementation
Accomplishments
- Completed and earned the Google Cybersecurity Certificate- Dec 2023
Certification
- Certified Allergy/Immunology Technician
- EMT - Certified Emergency Medical Technician
Timeline
Immunization Clinic Supervisor
USAF
09.2022 - Current
Allergy/Immunization Specialist
USAF
10.2021 - Current
Infection Control Specialist
USAF
04.2020 - 03.2021
Pediatrics Technician
USAF
10.2018 - 03.2020
Aerospace Medical Technician
USAF
02.2018 - Current
Billing Representative
CURE Auto Insurance
01.2017 - 02.2018
No Degree - Allergy/Immunology
Allergy/Immunology Technician
No Degree - Medical Technician Corpsman Program
United States Air Force
Similar Profiles
Kevin HathawayKevin Hathaway
Human Intelligence Specialist at USAFHuman Intelligence Specialist at USAF
John McKenzieJohn McKenzie
Occupational Safety Specialist at USAFOccupational Safety Specialist at USAF
Damiony WhiteDamiony White
Firefighter at USAFFirefighter at USAF