Kalena Arceo
Dededo,GU
Summary
Resourceful and detail-oriented professional with a strong background in customer service, administration, and operations support. Proven ability to manage front desk responsibilities, process financial transactions, maintain accurate records, and deliver high-quality service in fast-paced environments. Skilled at problem-solving, multitasking, and communicating effectively with clients, colleagues, and stakeholders. Recognized for professionalism, adaptability, and reliability in supporting organizational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Teacher
KidZone Learning Center
Puyallup, WA
01.2024 - 04.2024
- Oversaw daily program operations and safety, ensuring a structured, positive, and well-supervised environment for school-age children.
- Coordinated and facilitated educational, creative, and recreational activities, demonstrating organizational and leadership skills.
- Maintained compliance by enforcing program policies and documenting behavioral or safety incidents with fairness and accuracy.
- Conducted facility inspections, safety checks, and emergency responses, reinforcing strong risk management practices.
- Prepared and organized activity areas, schedules, and materials, ensuring efficiency and readiness for daily operations.
- Built and maintained positive relationships with families, staff, and students, fostering trust and a supportive community environment.
Assistant Teacher
Love and Laughter Learning Center
Puyallup, WA
01.2023 - 11.2023
- Assisted lead teachers in implementing lesson plans and daily activities for children aged 2-5, fostering an engaging and supportive learning environment.
- Collaborated on curriculum planning and activity design, ensuring lessons promoted cognitive, social, and emotional development.
- Supervised children during classroom routines, playtime, meals, and rest periods, maintaining safety and encouraging positive interactions.
- Built strong parent and guardian relationships by communicating progress, behavior updates, and daily reports with professionalism and care.
- Maintained a clean, organized, and compliant classroom environment, adhering to health, hygiene, and safety standards.
- Provided individualized support to children with diverse needs, reinforcing inclusivity and equitable attention for all learners.
- Supported administrative and professional functions by contributing to staff meetings, documenting progress, and participating in training workshops.
Store Protection Specialist
ROSS
Puyallup, WA
04.2023 - 10.2023
- Served as a visible security presence, greeting customers with confidence and professionalism while deterring loss.
- Ensured a safe and orderly store environment, removing hazards and maintaining compliance with safety standards.
- Delivered excellent customer service, offering friendly greetings, assistance, and support in alignment with company values.
- Partnered with store teams to support loss prevention efforts, monitoring activity, reporting incidents, and minimizing shortages.
- Communicated effectively with staff and leadership to uphold policies, reinforce standards, and promote operational efficiency.
- Enforced store procedures with professionalism, ensuring consistency, safety, and compliance across daily operations.
Customer Experience Associate
ROSS
Puyallup, WA
01.2023 - 04.2023
- Delivered exceptional customer service, greeting and assisting shoppers, addressing inquiries, and ensuring a positive and professional shopping experience.
- Supported operational efficiency by stocking merchandise, maintaining accurate shelf pricing, and ensuring sales floors were organized and presentable.
- Utilized administrative and retail systems to process transactions, monitor pricing accuracy, and maintain compliance with company standards.
- Maintained a clean, safe, and well-stocked environment, ensuring all areas of the store met safety, sanitation, and visual presentation standards.
- Enforced policies and procedures with professionalism, balancing task completion with strong customer orientation and compliance.
- Demonstrated adaptability and teamwork, cross-training in multiple departments and assisting with additional operational tasks to support overall store success.
Education
High school diploma or GED -
Lakes High School
Lakewood, WASkills
- Safe work practices
- Customer inquiry handling
- Furniture store experience
- Promoting products
- Cash register operations
- Detecting counterfeit currency
- Payment card processing
- Store closing procedures
- Upselling
- Client rapport building
- Cross-selling
- Gift wrapping
- Depositing cash
- Product demos
- Phone communication
- Balancing cash drawers
- Load & unload
- POS systems
- Cash handling machinery
- Retail sales
- Convenience store experience
- Making change
- Payment reconciliation
- Payment verification
- Store opening procedures
- Retail security monitoring
- Customer complaint resolution
- Basic math
- Bookstore experience
- Customer returns handling
- Greeting customers
- Refund processing
- Stocking
- Providing product information
- Merchandising display arrangement
- Inventory management
- Special order processing
- Climbing
- Clothing store experience
- Retail price checking
Certification
Driver's License
Languages
English
Timeline
Assistant Teacher
KidZone Learning Center
01.2024 - 04.2024
Store Protection Specialist
ROSS
04.2023 - 10.2023
Assistant Teacher
Love and Laughter Learning Center
01.2023 - 11.2023
Customer Experience Associate
ROSS
01.2023 - 04.2023
High school diploma or GED -
Lakes High School